Management Support Specialist - Performance & Accountability

The Management Support Specialist provides analytical, administrative, and project coordination support to the Office of Performance and Accountability. The position supports leadership by planning and coordinating projects and initiatives; conducting research and preparing analytical summaries; synthesizing information for executive-level decision-making; and promoting the consistent application of internal policies, procedures, and best practices.

Essential Functions

- Plans, organizes, and coordinates a variety of projects, initiatives, and administrative activities in support of the Office of Performance and Accountability; may independently manage assigned projects or support specific programs and services, applying established best practices and sound problem-solving skills to ensure consistency, accuracy, and timeliness

- Conducts research and prepares analytical summaries on programs, initiatives, and administrative matters to support leadership decision-making

- Reviews memoranda, reports, and related materials to summarize key points, identify issues, and draft recommendations or solution options for leadership consideration, using best-practice approaches to clarity, accuracy, and executive-level communication

- Assists in the interpretation and consistent application of internal operating policies and administrative procedures to promote compliance, resolve routine questions, and ensure standardized practices

- Represents senior leadership at meetings, briefings, or working sessions as requested, applying professional judgment and problem-solving skills to address questions, capture issues, and facilitate follow-up actions

- Reviews administrative and operational processes using recognized best practices to identify inefficiencies, resolve routine operational issues, and improve workflow and reporting

- Coordinates and assists with the administration of professional services contracts in support of the Office of Performance and Accountability, applying contract management best practices and proactively resolving routine issues in coordination with leadership and team members

- Supports procurement-related activities, including requisitions, change orders, and related documentation, identifying and addressing process gaps or issues in accordance with procurement best practices and internal requirements

- Prepares, monitors, and tracks annual budget submissions and provides regular, accurate status updates on expenditures, projects, and related activities, identifying variances and assisting with problem resolution as needed

Other Functions

Performs other related duties as assigned

Work Environment And Physical Demands

Business causal office environment

Required Knowledge, Skills, And Abilities

- Strong written and verbal communication skills, with the ability to convey complex information clearly and professionally.

- Ability to conduct research and analyze data to collect, evaluate, and interpret information in support of decision-making.

- Ability to apply sound judgment and structured problem-solving to assess challenges, evaluate options, and implement appropriate solutions.

- Ability to manage multiple priorities, respond to information requests on short notice, and meet deadlines in a fast-paced environment.

- Strong interpersonal and stakeholder management skills, with the ability to work effectively both independently and as part of a team.

- Strong attention to detail and ability to produce accurate, high-quality work in a collaborative setting.

- Ability to use and adapt to evolving technical tools, systems, and best practices.

- Experience working in a government, non-profit, or public-sector environment is a plus.

Minimum Education, Experience Requirements

- Bachelor’s degree

- 3+years professional or supervisory experience in the field of public administration or business management

OR

- High school diploma or equivalent; - 7+ years professional or supervisory experience in the field of public administration or business management.