Par Pacific Holdings

IT System Analyst

Kapolei, HI

Full-time

$65,600-$87,000

About This Job

IT Systems Analyst

The Opportunity

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IT Systems Analyst at a Growth-Oriented Energy Company

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Influence processes and direction of the organization

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Work with a nimble team providing opportunity to learn and work in many systems

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Reporting to the IT Manager, you will be providing tier 1 and tier 2 technical support for clients across the organization

Key activities include:

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Receive and resolve phone, IM, email, and Walk-ins for all IT Incidents and Requests across the organization

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Create a positive customer support experience with timely resolution or escalation of issues and requests

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Communicate promptly on progress, and handling customers with a consummately professional attitude

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Log and update tickets in ServiceNow to meet SLA’s and contribute to centralized Knowledge Base

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Ensure tickets are assigned with correct priority and to the appropriate support teams

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Manage user lifecycle, creating user accounts, managing access, updating user information, and closing accounts as clients depart

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Troubleshoot and resolve issues related to computers, conference room A/V, phones, mobile devices, printers, software, cameras, networking and other IT systems

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Image, upgrade, and deploy end user devices (desktops, laptops, printers, mobile devices, VoIP phones, and A/V

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Train end-users on hardware functionality and basic software systems

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Install and maintain physical infrastructure in Data Centers and closets throughout the facility, working closely with offsite technical teams to troubleshoot and deploy equipment (smart hands and eyes)

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Collaborate with facilities teams and vendors on cabling, power, and environmental needs for IT

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Be available for after-hours on call rotation to support 24/7 operations

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Build and maintain relationships with technical partners, central support teams, and customers to improve collaboration and understand needs

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Able to identify process improvements and propagate best practices

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Manage hardware lifecycle by tracking and maintaining IT assets

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Maintain documentation of supported systems

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Help design, implement, and maintain technical solutions in alignment with business goals

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Assist in the development and implementation of IT projects, collaborating with cross-functional teams to ensure timely execution

Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.

Qualifications

To meet the basic qualifications for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To comply with the regulations at this work location, successful applicants must be eligible to obtain a TWIC card (Transportation Worker Identification Credential). Please review eligibility criteria at https://www.tsa.gov/for-industry/twic.

Additional qualifications include:

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High School Diploma or equivalent required. Bachelor’s degree in computer science, Information Technology, or a related field preferred

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Minimum 3 years of experience in applicable Information Technology discipline required

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Minimum 2 years of direct experience in troubleshooting Microsoft Windows Operating Systems required

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Advanced technical expertise, problem-solving skills, and the ability to troubleshoot complex hardware and software issues required

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Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate required

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Ability to participate in on-call rotation and respond on-site within 30 minutes to resolve significant outages required

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Excellent verbal and written communication skills for direct client interaction required

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Ability to work well with business, local IT, and remote IT resources required

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Proven ability to master and apply advanced and specialized technical training preferred

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Ability to safely operate a motor vehicle in the refinery around process equipment. Acceptable Driver’s License required.

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Willing and able, with or without reasonable accommodation, to perform/comply with the following:

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Lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 2 flights of stairs

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Bend, stoop, or crawl under furniture to connect wiring

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Bend to pick up equipment and load pull cart

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Lift an individual item weighing up to 30 lbs.

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Push/pull equipment on a cart of up to 100 lbs.

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Climb 4 or more flights of stairs to access field hardware

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Follow site safety requirements including wearing appropriate personal protective equipment when necessary

About Us

At Par Pacific, we own and operate market-leading energy and infrastructure businesses in logistically complex markets. We have built a team of oil and gas industry veterans and subject matter experts to lead our organization with an entrepreneurial spirit and a collaborative, problem solving approach. We bring our diverse strengths and motivation to complex markets where we seek out diamonds in the rough. As a nimble, growing organization, we actively pursue new opportunities with corporate financing know-how, respond to local market demands, and adapt to changing external environments.

More Good Reasons to work for Par

Unique Culture

There is nothing ordinary about Par Pacific - a niche player in the energy space. And there's certainly nothing ordinary about Par Pacific employees. We are driven, hardworking, entrepreneurial-minded professionals who love to win. If that describes you, you'll fit right in.

Location, Location, Location

Because Par Pacific operates in some of the most beautiful places throughout the country, our employees get to make these places their home and enrich their lives

Hawaii- Kapolei

The office where you'll work is in the Kapolei (Campbell Industrial Park). Located on the southwest side of O’ahu, Kapolei, named for the volcanic cone Pu’u of Kapolei, is colloquially known as the “second city.” It is a vibrant, affluent city that is growing rapidly and is within a few miles from beautiful beaches, camp sites and adventure parks.

Opportunistic growth strategy

At Par Pacific, we look for operations with strong fundamentals and great employees who can move a business forward. Our management team has deep experience in the energy industry, as well as in leading mergers, acquisitions, and integrations of newly acquired companies.

Focused on the future

We are an energy company that has recognized the imperative and embraced the opportunity to begin the transition from fossil fuels. We are developing products that help reduce greenhouse gas emissions.

Excellent compensation and

In addition to a competitive salary, we offer a strong comprehensive benefits package that includes medical, dental and vision insurance, a robust allotment of paid time off, a 401(k) with company match, retirement savings plans, educational reimbursement, and more. Full-time employees (and their families) are offered medical (with prescription coverage), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Flexible Spending Account and Employee Assistance Program. Employees can purchase company stock at discounted prices through the Employee Stock Purchase Program.

Hiring Range:

The hiring range for this position is $65,600-$87,000 plus non-discretionary. The candidate selected will be placed according to his/her skills and qualifications.

Our Headquarters

Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado. Our common stock is publicly traded on the NYSE under the trading symbol "PARR".

Our Refineries and Logistics Operations

We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 219 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 124,000 bpd of combined refining capacity and related multimodal logistics systems.

Our Retail Operations

We own and operate over 90 retail locations in Hawaii under the Hele and 76 brands and over 30 retail locations in Washington and Idaho under the nomnom brand.

Par Pacific is an equal opportunity employer

Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status,genetic information or any other status protected by applicable law.

Note: Par Pacific will not accept calls or unsolicited resumes from third-party recruiters. All candidates are required to apply through this web posting.