Principal IT Systems Analyst

Requisition ID

: 18028

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

Benefits

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

Summary

The principal analyst’s role is to architect, design, implement, and maintain performance monitoring solutions across technology domains both on premise and in the cloud. The principal analyst provides leadership and vision in architecture, strategy, and service offerings as it relates to performance management that includes: Application Performance Management, Customer End-user Experience, and Service Health performance monitoring. The principal will also assess the impact of future business needs on existing and future services and architectures.

This individual will possess the necessary skills to analyze and resolve complex network issues as well as guide the design/implement solutions which provide key visibility into the health and performance of the IT systems that help our company operate efficiently.

The position requires a deep technical understanding of the infrastructure stack as well as application performance. This role also requires the ability to approach complex network and performance issues and lead troubleshooting efforts across diverse teams.

What You'll Do

+ Ability to provide on-call support 24x7x365 to aide in troubleshooting SRP critical issues or systems under your administration + Experienced in problem analysis, and troubleshooting root cause across all 7 OSI layers + Ability to triage and articulate issues regarding application, network, end user, storage, database, and environmental components. + Experience implementing and using network and/or system monitoring and performance tools + Understands how and why data traverses the various components required between applications and end users + Understands the multiple areas of networking technology including routers, switches, network security and wireless network technologies + Ability to present technical topics to non-technical audiences and build partnerships + Ability to deal with ambiguity and can effectively deal with change, risk, and uncertainty + Ability to communicate effectively at all levels within the organization + Skilled at conducting research, analysis, and reporting + Superior interpersonal and communication skills + Demonstrated ability to take initiative and accountability for achieving results + Must be organized, have an eye for detail, and be able to put ideas into tangible form + Must have the ability to troubleshoot and solve problems in a time-critical environment and to work simultaneously on a variety of tasks with varying degrees of complexity + Provide ongoing evaluation of technology solutions and capabilities to ensure alignment with business objectives and identify areas of risk and opportunity + Performs as a project leader on important projects which are large, or which have many complex features + Prepares specifications, evaluates bids, and prepares recommendation material for management consideration for important large or complex contracts, projects, or procurements + Performs as a staff consultant and/or advisor in a technical specialty + Prepares and/or conducts written and oral reports and presentations + Participate in the development and utilization of industry best practice processes and procedures responsible for design, construction, and maintenance of SRP's corporate monitoring systems to support current and future business needs + Identify emerging monitoring technologies and technical trends and develop recommendations for future use at SRP + Deep understanding of network protocols and their behavior, with extensive experience in packet analysis using Wireshark and other tools

Tools/Software Familiarity What It Takes To Succeed

Additional Experience (Not Required, Nice To Have)

Other monitoring tools such as ExtraHop, Solar Winds, or ManageEngine

Experience

Minimum of 10 years cumulative and progressive post-degree experience

Minimum 3+ years Network Experience

2+ years of experience with Wireshark nice to have

Education

A bachelor’s degree in a related field from an accredited institution is required, plus an additional 18 graduate-level credits in the area of specialty preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.