Core Natural Resources

IT Support Specialist

Triadelphia, WV

Full-time

About This Job

Privacy Policy – Core Natural Resources, Inc.

About the Role:

We’re looking for a dependable and service-oriented IT Support Specialist to provide day-to-day support to our internal users. This role is the front line of our IT operations — helping resolve hardware, software, and access issues and ensuring users can stay productive in their roles.

Responsibilities:

•

Accept, embrace, and promote the following Core Values of Core Natural Resources: Safety, Sustainability, and Continuous Improvement

•

Respond to helpdesk tickets, emails, and walk-ups to troubleshoot hardware, software, and connectivity issues

•

Perform user onboarding/offboarding including account setup, hardware prep, and access provisioning

•

Support Windows workstations, Microsoft Office, mobile devices, and basic networking connectivity

•

Manage workstation imaging, software installs, and updates

•

Maintain asset inventory and contribute to documentation of processes

•

Escalate complex issues to Systems or Network Engineers as needed

Qualifications:

•

1+ years of experience in IT support or helpdesk role

•

Strong customer service and communication skills

•

Working knowledge of Windows OS, basic networking, and Microsoft 365

•

Familiarity with endpoint devices, printers, and remote troubleshooting tools

Preferred Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator (MD-100/MD-101)

We look forward to seeing you

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