IT Support Specialist

IT Support Specialist

At Gardner, we believe commercial construction should feel as welcoming as it is professional. That’s why we don’t just build and remodel —we build relationships, rooted in hospitality. Our mission is to set the platinum standard for our clients, partners, and team members by delivering exceptional results while embodying our core values: passion, humility, excellence, empathy, and nimbleness. We bring a hospitality-driven approach to every project, ensuring that every interaction is thoughtful, responsive, and human-centered.

Who You Are

You’re not just tech-savvy—you’re people-savvy. As our IT Support Specialist, you bring a unique blend of technical skills and a heart for hospitality. You approach each interaction as an opportunity to build trust and offer solutions with empathy, patience, and care. Whether it’s configuring a device, troubleshooting an issue, or guiding a teammate through a new platform, you deliver support with a platinum-standard mindset.

You’re energized by being part of a collaborative, in-person team and believe that technology should make people’s lives easier, not more complicated. You’re attentive to detail, methodical in your approach, and you take pride in creating seamless tech experiences for your teammates. Your ability to listen deeply, communicate clearly, and respond quickly makes you a trusted partner across our offices and jobsites.

You enjoy being on the move, supporting our culture hubs in Duluth, Minneapolis, and Milwaukee, while also helping our growing national team stay connected and productive. And above all, you believe that great support is more than fixing problems—it’s about showing up with excellence, humility, and a people-first mindset every day.

How You’ll Contribute

+ Support hardware for all devices, primarily iOS, iPadOS, and macOS. Support will include Windows 10/11 devices. Execute proactive and detailed preparation of new devices for employees. Repair or replace damaged hardware. + Support and ensure the operation of other devices, including copiers, printers, AV, and security systems in both the office and the field. + Support in the selection, configuration, and integration of cloud applications. + Support key systems, including Jamf Pro, Microsoft InTune, Google apps, Adobe Apps, Office365, cellular/VoIP phone service. + Follow internal network security measures to protect data, software, and hardware. + Provide the platinum standard of direct support to users across the organization, both in-person and remotely. Determine needs and assess satisfaction. Diagnose and resolve connectivity, application, or hardware issues. + Develop learning opportunities for applications and hardware. + Support the Gardner team in developing a streamlined onboarding plan for new team members. + Provide jobsite support as needed to mitigate team travel to and from the office. + Support the selection, configuration, and integration of new processes and software solutions. Attend demonstrations, conduct trials, and provide pricing to the tech team for evaluation. + Collaborate with external support partners, including software vendors and MDM partners. + Provide Matterport scanning at job sites as requested. + Provide 360 videos for jobs as requested. + Explore new similar technologies to keep Gardner on the cutting edge. + Assist with projects as needed to stay up-to-date on the company's workflow. + Collaborate with teams to meet the unique technological needs of projects.

What You’ll Bring

What Will Set You Apart

Why Join Gardner Builders?

We are proud to be recognized as:

Our culture-first approach encourages personal and professional growth, an EOS-led structure, and a commitment to building a workplace where everyone feels valued, challenged and loves coming to work.

Compensation & Benefits

Company paid basic life & AD&D insurance, company paid long term disability, company paid employee assistance program, accident insurance, and critical illness insurance

Interview Process

Our process typically includes three conversations (phone and in-person) to ensure a mutual fit.

Pre-Employment Screening

Drug screen and background check required.

Other Items to Note

Physical Demands & Work Environment

This role involves work in both office settings and active construction sites. Candidates must be able to move between locations, stand, walk, sit, and perform physical tasks like climbing ladders, crawling into tight spaces, and lifting up to 40 pounds. Frequent use of hands and visual focus is required for handling tools, reading technical documents, and assessing jobsite safety. The environment ranges from climate-controlled offices to construction sites with dust, noise, uneven ground, and varying weather. PPE is provided, and strong safety awareness is essential.