IT Strategy & Operations Analyst – Contract (6–9 Months)

Company Description

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. CES is also a third-party asset manager of more than 13,000 MWs of renewable and conventional generation resources across all ISOs in the United States, Ontario, Canada and Guam. CES empowers clients to achieve their goals by helping them navigate the evolving energy markets, complex market rules, and new energy technologies.

Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth.

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan, India and Vietnam.

Job Description

We’re seeking an analytical, organized, and proactive IT Strategy & Operations Analyst for a 6–9 month contract. This role supports a technology organization that is modernizing its infrastructure, maturing operational processes, and building data-driven insights across multiple teams and regions.

This position is ideal for someone early in their IT career who has at least two years of experience in IT operations, systems support, analytics, or business/technology coordination and is eager to expand into IT strategy and process improvement.

Key Responsibilities

Data, Metrics & Reporting

- Extract, clean, and analyze operational data from IT systems (tickets, uptime, licensing, asset inventory, renewal schedules, etc.).

- Build and maintain dashboards, visualizations, and KPI reports using Excel, Power BI, or similar tools.

- Identify trends, risks, and insights that help inform IT leadership decisions.

Vendor, Contract & Asset Management

- Organize and maintain vendor and contract documentation in structured, searchable formats.

- Track licensing, support agreements, renewals, asset records, and spend across key systems.

- Support audits, true-ups, and vendor review processes.

Process Documentation & Improvement

- Document workflows, standards, and service processes across infrastructure, cloud, and support teams.

- Identify operational gaps or inefficiencies and recommend improvements.

- Support creation of technology roadmaps and process maps.

Tools, Platforms & Research

- Evaluate software tools and platforms and prepare comparison summaries (features, cost, risks, integration requirements).

- Perform sandbox testing or light configuration under guidance from senior team members.

Operational Coordination

- Prepare meeting materials, capture decisions and action items, and ensure follow-through.

- Maintain shared documentation spaces, project trackers, and operational repositories.

Qualifications

- 1–3 years of experience in IT operations, systems support, technology coordination, or IT/business analytics.

- Strong analytical and organizational skills with the ability to work independently.

- Experience with Excel (pivot tables, lookups), Power BI, or similar reporting tools.

- Familiarity with ITSM concepts and tools (e.g., ticketing, asset management, change control).

- Excellent communication and documentation skills.

- Interest in IT strategy, process improvement, and data-driven decision-making.

Additional Information

Customized Energy Solutions offers competitive salary commensurate with experience. Benefits include performance bonus and profit-sharing Medical Savings Account, comprehensive health Insurance, disability insurance, life insurance, and 401K matching and tuition reimbursement. Excellent opportunities for advancement.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.