Senior IT Business Analyst

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities.

As a Senior IT Business Analyst with Trans Mountain, you’ll have the opportunity to work with a progressive and fast-paced group of business and Information Technology professionals. This position is based in our Calgary office.

The Senior Business Analyst works to improve the capability, effectiveness, and efficiency of business processes through the provision of information systems that provide automated functionality. You will ensure information systems continue to function and add value through day-to-day maintenance, support, enhancement, troubleshooting and upgrading as required. This role manages business expectations and helps mature the business process management practice around the use of the ERP.

Key Responsibilities

- Lead technical and functional input to business areas to help identify and develop system enhancements opportunities

- Identify business process improvements while ensuring that alternative solutions to customization requests have been fully investigated.

- Lead business users in defining and translating business needs into technical requirements.

- Map business processes and validate business processes into a "To-Be" state.

- Define, translate and validate different business area functions and communicate risks and impacts across the business areas and functions.

- Work with the business to identify solutions that will meet the business needs; ability to translate business side and IT while remaining somewhat impartial.

- Partnering with the business to ensure business needs are met while maintaining requirements/integrity of business systems.

- Educating the business users on the functionality business systems to assure the business is optimizing their use of the systems.

- Lead the system upgrades by leading and coordinating the external providers, internal IT resources and impacted business areas in addition to developing and leading testing by the business.

- Provide a single point of contact for the business and work closely with a technical resource(s) around technical investigation to identify root causes, creating plans and mitigation for user processes.

- Lead issue resolution with appropriate levels of urgency with customers, help desk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriately.

- Lead and maintain current and timely communications across the business on matters of mutual interest and importance and ensure documentation is properly initiated, authorized and maintained.

Qualifications And Professional Experience

- University degree in the field of Business Administration, Commerce, Computing Science, Computer Engineering, or Management Information Systems.

- 10+ years’ work experience.

- Knowledge and experience with operational support of application systems using development and maintenance best practices.

- Business analysis experience – understanding the business domain, drawing out requirements, communicating, managing expectations and documentation.

- Business process analysis, systems analysis, project management, change management, problem identification.

- Hands-on experience with business requirements gathering and complex analysis.

- Strong knowledge of product and service evaluation principles and practices, experience.

- Proven project planning/support experience.

- Communications and Change Management experience.

- Exceptional analytical, conceptual, and problem-solving abilities.

- Ability to quickly understand the organization’s goals and objectives and align plans and actions to them.

- Superior interpersonal consultative and communication skills.

- Excellent technical and process documentation skills.

- Ability to bridge the gap in communication of concepts between technical and non-technical stakeholders and team members.

- Ability to prioritize and execute tasks in a high-pressure environment.

- Experience working in a team-oriented, collaborative environment.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity We offer:

- Valuable experience providing opportunity for professional development and career advancement;

- An opportunity to engage with and learn from some of the most talented and experienced people in the business;

- Competitive compensation;

- Comprehensive benefits programs including flexible benefits, pension and savings plans;

- A place to share a sense of purpose and build relationships;

- Meaningful work that makes a difference;

- An opportunity within the Canadian energy industry.

We value:

- The health, safety and wellness of everyone working in our company;

- Meaningful participation from Indigenous and local communities;

- The commitment and resilience of our people;

- Collaboration and achieving success together.

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA) Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day. We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.