Business Operations Analyst

Reports Directly To: Director of FP&A

Company Overview

Founded in 1990, GenServe Inc. is the nation’s largest independent provider of commercial and industrial backup power solutions, servicing over 20,000 generators under maintenance contracts across a nationwide network of branches and field technicians. GenServe supports mission-critical sectors including healthcare, municipal services, utilities, and education. In 2024, GenServe partnered with Aurora Capital Partners to accelerate growth, expand its geographic footprint, and strengthen operational excellence.

Position Summary

GenServe is seeking a data-driven Business Operations Analyst with strong data management capabilities, financial acumen, and hands-on Power BI or comparable software application dashboard development experience. This role plays a key part in improving operational visibility, streamlining reporting, and delivering actionable insights across the organization. This position reports directly to the Director of FP&A and works closely with business line leaders across GenServe’s service operations.

Prior PE portfolio experience preferred.

Key Responsibilities

Data Management & Analytics

- Manage and maintain high-quality operational datasets across service lines.

- Build scalable data models and automated reporting workflows.

- Perform detailed analyses to identify trends, performance gaps, and improvement opportunities.

Dashboard Development (Power BI or comparable software applications)

- Design, build, and enhance dashboards that track KPIs across maintenance, repair, rentals, and equipment sales.

- Improve reporting visibility for branch performance, job costing, revenue, and margin trends.

- Help standardize reporting processes for operations, finance, and executive leadership.

Business Partnership

- Work directly with branch leaders and service managers to understand needs and deliver insights.

- Communicate findings clearly to both technical and non-technical stakeholders.

- Support operational initiatives by providing data-driven recommendations.

Financial & Strategic Support

- Analyze operational and financial performance, including key revenue and cost drivers.

- Support the Director of FP&A with reporting, forecasting, budgeting, and KPI analysis.

- Contribute to strategic and ad hoc projects tied to growth, efficiency, and branch optimization.

Qualifications

- 4–7 years of experience in business operations, analytics, or financial analysis.

- Strong, hands-on expertise in Power BI (data modeling, DAX, visualization) or comparable software applications.

- Advanced Excel skills; SQL or Power Query preferred.

- Strong financial acumen with experience analyzing P&L components and operational KPIs.

- Experience with ERP or service platforms (e.g., NetSuite, Sage, Salesforce).

- Excellent communication and stakeholder management skills.

- Highly organized and able to thrive in a fast-paced, growth-oriented environment.