IT Manufacturing Analyst

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SUMMARY OF POSITION:

The IT Support Analyst (Manufacturing Operations), where you will work hands-on with our Manufacturing Plants to support daily operations and drive continuous improvement. This mid-level position is ideal for candidates passionate about technology, shop floor experience management, and connecting business needs with innovative solutions. You will provide support and technology solutions across a multi-site contract sheet metal manufacturing organization. This will be travel (around 25%).

ESSENTIAL FUNCTIONS

1. Provide advanced technical support for desktops, laptops, mobile devices, printers, and manufacturing equipment interfaces across all company locations.

2. Administer and support business-critical systems such as ERP/MRP software (Epicor).

3. Support production-floor technology including barcoding systems, scanners, label printers, industrial PCs, and data collection hardware.

4. Participate in multi-site technology standardization, equipment lifecycle management, and system upgrades

5. Partner closely with shop floor teams and supervisors to understand manufacturing processes, challenges, and opportunities for technology-driven improvement.

6. Apply design thinking principles to identify pain points on the shop floor and help brainstorm creative solutions that enhance workflow, productivity, and user experience.

7. Support business requirement gathering by interviewing shop floor workers, supervisors, and plant managers; document needs and translate them into clear IT requirements for the IT Department.

8. Assist in the implementation and monitoring of IT solutions within the plant, ensuring changes are communicated effectively and adopted smoothly by shop floor teams.

9. Participate in process analysis and documentation efforts related to manufacturing operations, focusing on how technology can drive efficiency and solve real-world problems.

10. Contribute to IT projects, especially those impacting day-to-day plant operations or improving shop floor data quality and visibility.

11. Communicate project updates and shop floor feedback to IT Director, helping bridge the gap between technology and operations.

12. Support shop floor staff by troubleshooting IT issues and escalating problems to the appropriate person as needed.

13. Maintain documentation for systems, processes, and troubleshooting procedures.

14. Ensure compliance with company policies, cybersecurity standards, and IT best practices

15. Engage in ongoing learning about plant operations, ERP systems, and modern manufacturing technologies to grow your expertise and support future project work.

EDUCATION AND EXPERIENCE:

- Bachelor’s degree in Business, Information Technology, Engineering or related a related field and 7-10 years of experience in an IT support role – manufacturing or shop floor exposure strongly preferred.

- Familiarity with cybersecurity tools, endpoint protection, MFA, and security monitoring, ability to diagnose complex hardware and software issues in a fast-paced environment required.

- Must have an interest in design thinking, human-centered problem solving, and digital transformation in manufacturing settings.

- Preferred candidate would have excellent communication and interpersonal skills with the ability to support users at all levels, have strong problem-solving skills and analytical thinking, able to manage multiple tasks, prioritize effectively, have strong documentation and organizational skills, and work independently.

SCOPE:

This role must be self-driven and accountable for their work. This role requires 25% overnight travel.

PHYSICAL REQUIREMENTS:

Successful candidates must be able to lift up to 50 pounds for hardware installation, as well as be able to bend, kneel, climb ladders, and access confined spaces as needed.

COMPETENCIES:

- Action-Orientated- Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

- Communication – Articulates ideas clearly and concisely. Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees fostering a collaborative environment that values diverse perspectives.

- Patience - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; is sensitive to due process and proper pacing; follows established process.

- Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

- Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

- Learns on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

- Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

- Priority Setting – Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

- Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.

- Technical Learning –Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product or technical knowledge – like internet technology; does well in technical courses and seminars.

This job description provides a general overview of the responsibilities and duties associated with this role but is not an exhaustive list of all tasks or functions. The organization reserves the right to modify responsibilities based on business needs. Additionally, reasonable accommodations for individuals with disabilities will be considered to enable them to perform the essential functions of the position, provided such accommodations do not create an undue hardship on the organization.

Maysteel is an Equal Employment Opportunity employer of all qualified individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other basis protected by applicable federal, state or local laws. Maysteel also prohibits harassment of applicants or employees based on any of the protected characteristics. Maysteel participates in E-Verify to verify the employment status of all persons hired to work in the United States.