IT Service Desk Technician II

Job Duties/Responsibilities

- Act as the first point of contact for all end user support requests.

- Log incidents and service requests and maintain relevant records in the IT ticketing system.

- Follow-up and update end users on status and relevant information of support requests.

- Identify, diagnose and resolve complex hardware, software, and network problems in a timely manner.

- Install, modify and repair computer hardware, software and peripherals.

- Handle provisioning of user accounts, permissions and access rights.

- Maintain and update hardware inventory in the asset tracking system.

- Image and build-out of desktop and laptop standards via SCCM.

- Respond to security incidents and alerts in coordination with the cybersecurity team.

- Contribute to IT projects, including system upgrades and migrations.

- Interact with various levels of the client organization to resolve issues.

- Ensure that actions taken are in accordance with IT policies and procedures.

- Provide exceptional customer service across all companies.

- Provide rotational on-call support during after-hours and weekends.

- Domestic travel to remote sites (up to 20%) for on-site support.

- Other duties as assigned by the IT Service Desk Supervisor.

Job Requirements.

- Strong knowledge of MS Office Suite and Windows 11 based operating systems.

- Knowledge of installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals.

- Good understanding of SCCM.

- Basic Active Directory administration for users, computers and security groups.

- Excellent customer service/phone skills

- Excellent written and oral communication skills and be proficient in English.

- Excellent organizational skills and ability to manage multiple projects.

Education

- Bachelor’s degree preferred or equivalent of 3-5 years of experience.

Experience

- Experience providing technical support, troubleshooting and diagnosing issues in a Service Desk environment.

- 3+ years of Service Desk experience in a professional services organization is preferred.

About FET

FET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.

FET is an Equal Opportunity Employer. FET does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected under federal, state, or local law. All employment decisions and practices at FET are subject to the foregoing non-discrimination provisions and are based solely on merit, competence, performance, and business needs at the time.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.