Service Desk Technician

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Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America’s energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more.

We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.

Come join our award winning 11,000 strong organization as we fuel the world and each other!

Summary:

This position is part of the Energy Transfer Technical Service Desk. The Service Desk provides support for all Energy Transfer locations and their partners. Support is provided 7 days a week including after hours on call. All support is provided over the phone.

Essential Functions:

- Answer the Service Desk phones in support of enterprise workstations/clients and application systems.

- Work tickets created via email when not on the phone.

- Provides remote assistance to end-users.

- Documents issues within enterprise ticket tracking system.

- Maintain a positive attitude and excellent level of customer service.

- Identify priorities, organize tickets, and distribute unresolved issues to other IT staff accordingly

- Ability to work well in a changing environment.

- Continues self-education and awareness of hardware, software, and systems related technology as it applies.

- Other duties as assigned.

Requirements:

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

- HS Diploma or equivalent

- Good knowledge of workstation/client systems and associated peripherals, operating systems, Microsoft Products, and Outlook.

- Customer service skills required, as well as the ability to function within and contribute to a strong team environment.

- Excellent phone presence. Must enjoy assisting customers through issues on the telephone.

- 2+ years of IT call center experience

Preferred Skills:

- Familiarity with pre-installed software base (Windows, Office, SharePoint, proprietary, and utility software), remote control software, enterprise applications, and ticket management systems (preferably Remedy).

- Ability to discover customer problem sources from inaccurate descriptions; and ability to troubleshoot client and server issues.

- Experience with local and networked printers, smart phones, Windows 7 & Windows 10, Office 2013. Having worked in a complex technical environment is a plus.

- Flexibility to sometimes work an evening or day shift.

- A+ certification

Special Characteristics/Job Requirements:

- Sitting 8 hrs/day

- Shift: Monday - Friday 7am – 4pm`

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

- Usually, normal office working conditions.

Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.

"An equal opportunity employer/disability/vet The Partnership is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law. The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. "