FHG, Inc.

IT Support Specialist

IT Support Specialist
Notice info
LocationCharlotte, NC
Job Typefull time
Salary$49,920
On-site
Oil and Gas

About This Job


Overview:

FHG Inc. is looking for an experienced, hard-working and versatile IT Support Specialist to join our talented team. The position will be based in our Charlotte, NC headquarters. This position will support all aspects of IT at FHG, with primary responsibility for application/system maintenance and development, employee hardware/software trouble shooting, IT hardware asset management, employee onboarding/offboarding, and employee training.

The following description has been designed to indicate the general nature and essential responsibilities of work performed in this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications.


Essential Responsibilities:


Support

Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets for office and field, including computers, desks, accessories, laptops, tablets, mobile phones, routers, etc.
Train new hires on the hardware and software that they will use in the course of their employment at FHG.
Troubleshoot computer hardware and software problems.
Manage security settings for our ERP and employee Portal.
Manage and carry out the technology side of onboarding and offboarding employees (devices, user IDs, etc.).
Submit support cases, issues and suggestions on behalf of our employees to serve as liaison with third-party support resources (such as Viewpoint for our ERP).


Reporting and Development

Maintain our employee portal (web front end to ERP). Includes keeping up with upgrades, settings, user groups, advanced forms, and other links into ERP.
Maintain our Excel-based bidding system and other Excel templates (involves writing/maintaining macros, understanding the business well enough to know and adjust our bidding system and how bids and projects interact with our ERP software).
Aid in development and maintenance of Power BI, SSRS, and Crystal reports.
Assist with the planning and execution of large-scale IT projects and strategic company initiatives.


General

Represent the IT Department in work groups, teams, committees and/or meetings, both within the company and with external entities as well, as assigned.
Consult with internal and external stakeholders as needed to understand system challenges/needs and effectively carry out responsibilities.


Required Education and Experience:

Combination of relevant experience, education, or certifications. (Bachelor’s degree in computer science, Information Technology, Information Systems preferred).


Required Skills & Qualifications:

Strong problem solving
Working knowledge of SQL
Microsoft Office / Office 365 Administration
Ability to represent the mission and vision of FHG with integrity and humility
Excellent collaborative, organizational, communication, and problem-solving skills
Thinking oriented toward business processes and systems
Ability to thrive in a fast paced, demanding environment
Fiscally responsible
Ability to work effectively with minimal direct supervision
Proficient with MS Office Word and Excel
Strong attention to detail
Strong organizational skills
Ability to prioritize multiple competing tasks
Excellent communication and interpersonal skills


Job Type: Full-time


Pay: From $24.00 per hour


Expected hours: 40 per week


Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance


Work Location: In person

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