IT Help Desk Specialist

We’re looking for an IT Help Desk Specialist to support our nationwide workforce. Based out of one of our core offices, this role will provide both remote and on-site technical support across multiple systems and devices. You'll be key in maintaining secure and stable IT operations for our employees, with a strong focus on troubleshooting, onboarding, and infrastructure support.

What You’ll Do:

- Support office network infrastructure and security systems; travel occasionally to offices and job sites.

- Install and troubleshoot network equipment such as switches, firewalls, and access points.

- Set up and maintain physical security systems, including cameras and access control.

- Provide hands-on support for users and devices during site visits.

- Respond to and manage support requests via phone, email, or ticketing system; prioritize and troubleshoot hardware, software, and network issues.

- Deliver new hire onboarding, including account setup, app access, VPN configuration, and user training.

- Diagnose and resolve issues with Microsoft 365, Azure, Windows OS, and other approved applications.

- Set up and deploy laptops, desktops, mobile devices, and peripherals per company policy and security standards.

- Track IT assets, manage inventory, licenses, and maintain documentation.

- Work with the IT Director to develop and implement policies, including security protocols and best practices.

- Support a primarily remote workforce both remotely and on-site to ensure consistent access to IT services.

- Perform regular system maintenance, updates, and backups; ensure infrastructure stability and security.

- Follow up with new employees and provide remote training on tools and cybersecurity awareness.

- Maintain detailed help desk records of support requests, resolutions, and asset tracking.

- Participate in IT projects including system upgrades, migrations, and deployments as needed.

The Experience We’re Looking For:

- 3+ years in an IT support or help desk environment, ideally supporting remote/hybrid teams

- Strong knowledge of Microsoft 365, Azure, and Windows OS

- Familiarity with tools like Microsoft Intune or other device management platforms

- Excellent troubleshooting, communication, and time-management skills

- Ability to work independently and interact with users at all levels of technical skill

Additional Requirements:

- Able to travel up to 20% to support office locations and job sites

- Associate’s degree in IT or related field (or equivalent experience)

- Must pass pre-employment drug screening and background check

- Valid driver’s license with a clean driving record

Bonus Points for:

- Experience in configuring network devices (switches, firewalls, access points)

- Hands-on experience with surveillance or access control systems

- Prior IT support experience in construction, utilities, or field-based industries

Why Join RMS Energy:

We’re not just another power services company. We’re a tight-knit, mission-driven team that values safety, teamwork, innovation, and continuous growth.

- Competitive Compensation – Overtime potential and merit-based raises

- Flexible Work Environment – Enjoy autonomy and adaptable scheduling, where applicable

- Full Benefits – Medical, dental, and vision coverage fully paid for employees, starting the month after hire

- Steady Employment & Career Growth – Be part of a fast-growing company with promotion potential

- 401(k) with Company Match – Traditional & Roth options + free investment guidance

- Top-Tier Equipment – Provided to support you in the field

- Compensated Travel Time plus Per Diem – Earn while seeing new places

- Education Support – Paid training, certifications, and industry memberships

- Generous PTO – Paid vacation, holidays, and sick leave

- Employee Assistance Program – Legal, financial, and mental wellness support

Want to be part of something meaningful?

Apply today and join a team where People, Purpose, and Power come together – your future starts here.

RMS Energy is an Equal Opportunity Employer. We believe diverse teams drive better outcomes, and we’re committed to creating an inclusive environment where all employees feel valued and empowered. For more information about RMS Energy, please visit www.rmsenergy.com.

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