IT Enterprise Specialist 2

Basic Purpose

Provides personal computer hardware and software installation, configuration and troubleshooting for internal customers.

Essential Duties and Responsibilities

Performs installations and troubleshooting functions quickly and efficiently while producing a quality product.

Consults with user departments to identify application opportunities, application justification and hardware/software requirements.

Works with other team members to improve the processes needed to provide quality support for all customers.

Updates and maintains on-line problem tracking information.

Communicates effectively in oral and written form.

Enhances knowledge of existing and emerging technologies by acquiring certifications and attending training classes.

Develops solutions to business problems and conducts research of technical issues.

Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.

Performs related duties as assigned.

Essential Education, Skills, and Environment Education and Work Experience

Bachelor Degree in the area of specialty from an accredited school and 3-5 years of related work experience.

Candidates that do not possess an associate’s degree must have a minimum of 7 years of related work experience.

Specialized Knowledge and Skills

Demonstrated knowledge of:

Microsoft operating systems, MS Word, MS Excel, and MS Access

Intel based personal computer hardware configuration and installation

Troubleshoot and resolving MS networking and client problems.

Skills such as:

Problem solving, interpersonal and communication.

Equipment and Applications

PCs, smartphones, tablets, word processing, spreadsheet and database software.

Work Environment and Physical Demands

General office environment. Must be able to drive. Minimal travel required. Must be able to lift 50 pounds.