IT Command Center Technician

Job Posting End Date

10-03-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Under indirect supervision performs intermediate level installation, maintenance and repair of various Telecommunications and IT related equipment using accepted practices and procedures.

Job Description

ESSENTIAL JOB FUNCTIONS:

This position is first shift. Hours are as follows: 12-hour shift, 7am-7pm, pitman schedule week 1 Mon, Tues, Fri; week 2 Sat, Sun, Wed Thur. Two-week rotations with scheduled overtime.

- Provide support for technical inquiries received via phone, email, alerting systems, and messaging applications from supporting technical groups.

- Assess the nature of problems and resolve basic server based and mainframe support issues. Troubleshoot OS software and hardware issues. Perform mainframe troubleshooting and SUBPDS.

- Log or record support tickets and/or cases in ServiceNow or with supporting vendors. For more complex issues, transfer internal customers to second/third-level technicians.

- Coordinates restoration of service through Major/Significant incident processes to include contacting participants, hosting calls, and insuring documentation collection.

- Password vault retrievals and annual NERC-CIP password changes

- Visitor management to include escorting duties at the Data Centers

- Mainframe master console monitoring with periodic mainframe IPLs

- Shipping/Receiving duties at the Data Center

- TCP/IP assignments and changes

- Promote Windows Servers to Production

- Physical Server Support to include physical server reboots, bios changes, hot swap parts replacements, addition of memory, remote hands, etc.

- Web Methods deployments and restarts

- Cognos and other production migrations

- Storm Mode implementations and notifications

- Communications of PJM Weather Alerts

- Monitoring of Building Maintenance Systems

- Data Center walkthroughs

- Investigation of call home alarms from equipment

- Application Failover support (Bundle Moves)

- Annual Blackstart support for each data center

- Perform basic to intermediate installation, system testing, troubleshooting, and technology issue resolution Produce required documentation.

- Work to gain knowledge and understanding of various Telecommunications/IT technologies and business processes.

- Use existing procedures to solve routine or standard problems.

- Assist in database and record keeping systems for work and asset tracking. Participate in cross-training of various telecommunications and IT systems.

MINIMUM REQUIREMENTS:

Operations Technician (SG4):

Education: Associate's degree in computer science, electrical/electronic engineering/technology or related field of study; or technical degree/certificate, or High School Diploma/GED with 4 years of relevant work experience.

Experience: In addition to any experience required above, 2 years' technical or relevant work experience is required.

Operations Technician Sr (SG5):

Education: Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

Experience: In addition to any experience required above, 4 years technical or relevant work experience is required.

OTHER REQUIREMENTS:

- Must exhibit a positive, collaborative attitude working in a team environment.

- Must be accountable for one's own work and advancement.

- All above activities will be performed with an emphasis on safety for yourself and others.

- Adapt to changing work schedules and priorities.

- Performs complex tasks and completes assignments with little or no assistance.

- Fully proficient in discipline.

- Works under limited supervision with latitude for independent judgment.

- Physical demands and environment of the job: Candidates can be asked to work shifts including nights, weekends & holidays.

- Demonstrate and apply basic to intermediate level technical literacy, knowledge and skills in the major technical disciplines.

- Computer Systems· Site Infrastructure.

- Windows OS experience.

- Server Admin skills.

- Mainframe experience is a huge plus.

- The ability to pass a 7-year background check for NERC-CIP functions.

WHAT YOU WILL GET:

Operations Technician (SG 4): $25.23 - $31.54

Operations Technician Sr (SG 5): $29.65 - $37.04

Compensation Data

Compensation Grade:

SP20-004

Compensation Range:

$25.23-31.54 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.