IT Administrator - Calgary

Position Summary

The IT Administrator role is to provide IT support for AKITA Drilling Ltd. in alignment with the business objectives of the organization. The IT Administrator will provide assistance to local and remote employees using company provided information resources technology. This position assists with coordinating, planning, designing, and remediating IT-related activities. The IT Administrator will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.

The IT Administrator position is based in AKITA?s Calgary office and reports to the IT Manager of AKITA Drilling Ltd. Periodic travel to the organization?s field offices is required.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Provide Tier 1 & 2 IT support for applications, hardware, and connectivity related issues in an MS Windows environment;

- Monitor the IT systems daily and notify IT management immediately of any security, usability, or other concerns;

- Maintain network and PC preventive maintenance logging efforts to ensure network and data integrity;

- Assist with upgrades to systems and/or processes as required for new functionality, user satisfaction, and security issues;

- Install, troubleshoot, and maintain Microsoft Windows systems and products including Windows 10, 11, and Microsoft 365 application suite;

- Update and maintain an IT inventory system including hardware and software;

- Manage and maintain Windows Active Directory, including account generation, termination, and problem resolution;

- Coordinate support for copiers/multi-function devices, Internet, and Telecom services with the appropriate service providers;

- Prioritize service desk tickets, and develop work schedule to facilitate resolutions with minimal disruption of business operations;

- Respond in a timely manner to end-users? needs and concerns relating to IT business applications and general system issues;

- Document work performed on tickets, via maintaining records, logs and reports of assistance, and communicate with stakeholders;

- Monitor service desk activity and provide assessment reports to management on status and recommendations for improving service levels;

- Recommend new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently;

- Assist in the documentation of knowledge base articles to enhance end-user self-help systems;

- Assist in supporting user training for new IT programs, procedures, and processes;

- Identify hardware and software needed to address end-user requirements;