Internet Technician II

Job Title: Internet Technician II Department: Internet Reports To: ISP & Network Supervisor FLSA Status: Nonexempt Wage Range: $32.03-$42.70 Work Location: Brookings, SD/On-Prem

General Statement of Duties

Represent Swiftel Communications as a professional Internet Technician. Receive escalated trouble calls from the Internet Help Desk. Provide advanced technical support to Internet customers to resolve a variety of service issues. Assist the Internet Service Provider (ISP) and Network Supervisor in the operation, maintenance and planning of the ISP network. Support the mission statement of Brookings Municipal Utilities.

Typical Duties and Responsibilities

Minimum Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Language Skills

Certification, Testing and Examination

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

Typical Performance Requirements

The performance standards described here are representative of those that must be met by an employee performing the essential functions of this position. These are largely based on industry standards for the position.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Nothing in this job description restricts management’s right to assign or reassign the duties and responsibilities of this job at any time.