Intern - Customer Resolutions & Solutions

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Pay Grade

Temporary

Position Summary

The CPS Energy Internship Program is designed to meet the industry’s rapidly changing workforce needs by providing San Antonio College students an opportunity to be paired with a mentor to acquire meaningful hands-on experiences that expands their understanding of the industry and exposes them to essential skills they must acquire or develop to succeed. The internship is designed for the intern to learn to perform in a work environment and understand the rationale behind the strategies used. Applicants must reside in the San Antonio Metropolitan area and are currently enrolled in school or recently graduated to qualify.

Customer Resolutions & Solutions intern will be part of a 24/7/365 organization and will help provide process and analytic support between System Operations and various customer facing roles, primarily but not limited to emergency electric and gas events. They will help establish reports for impactful, major, and emergency events to Customer Strategy, Corporate Communication, Government Relations, Gas, Electric Delivery Services, Energy Supply, Products & Services, and any other customer escalation across the company. They will help document and develop procedures and providing analytical support and reports for various projects, programs and portfolios to project managers, program/project team leaders and other internal and external stakeholders as assigned.

Tasks and Responsibilities

- Participate in collaborating with Customer Resolutions and System Operations and to update processes to communicate to leadership & customer facing roles (e.g., Customer Service, Government Relations, Military Accounts, Key Account Management (KAM), Corporate Communications, Community Engagement, and other areas as needed).

- Performs system administration duties of various software platforms and applications.

- Participate in collaborating with other departments to identifying, reporting and updating various emergency electric or gas events.

- Participate in identifying, analyzing and communicating effectively with customers, internally and externally regarding problems and issues.

- Ability to work with a diverse group of individuals in a fast-paced environment.

Minimum Skills

Personal Computer Usage

Minimum Knowledge and Abilities

Ability to work as part of a team under pressure with supervision.

Must demonstrate initiative to volunteer and/or assist with projects and other tasks that arise.

Have communication skills to interact with peers and staff.

Effective listening skills to ensure understanding of directions and communicate problems to co-workers and management.

Be familiar with and/or have experience working with the following: Microsoft Office Package including not limited to word processing, spreadsheets, database, electronic mail and scheduling.

Demonstrate a positive attitude.

Preferred Qualifications

- Ability to communicate trends as necessary.

- Must possess effective verbal and written communication skills.

- Ability to learn time management skills.

- Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner while working with a diverse workforce and various environments.

Competencies

Communicates Effectively

Learning Quickly

Adapting to Others

Serving Customers

Delivering High Quality Work

Minimum Education

Must be a college student; currently enrolled in a related discipline

Required Certifications

Working Environment

Indoor and outdoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi- functioning printer and calculator.

Ability attend meetings, training sessions or other business-related events.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.