Intern - College - Customer Experience

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Pay Grade

Temporary

Position Summary

The CPS Energy Internship Program is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio high school and college students with public utility career experience. Through the internship program students are paired with a mentor to acquire meaningful hands-on experience that expands their understanding of how the industry works and exposes them to essential skills they must acquire or develop to be successful. The internship is not only meant for the intern to learn how to perform, but to also understand the rationale behind the strategies that are being used.

This position is responsible for developing processed for consistent and effective data analysis and reporting, both for immediate and long-term needs of the department.

Tasks and Responsibilities

- Researches, analyzes, and creates current and future business process designs, capability maps, workflows, and data flows to identify areas for improvement.

- Applies techniques to value or quantify the business process improvement opportunities and related risks for prioritization and post-change return on investment analysis.

- Participates in the roll out of new processes or process improvements providing presentations, training, workshop coordination or other such efforts.

- Maintains process documentation and inventory.

- Incorporates industry standards and best practices into processes to improve efficiency and effectiveness.

- Must be able to report to assigned worksite Monday-Friday 7:30am-4:30pm.

Minimum Skills

Personal Computer Usage

Minimum Knowledge and Abilities

Excellent problem solving and thought leadership skills; able to quickly understand the big picture, but also to “dive deep” when appropriate.

Operates successfully in highly ambiguous situations where success is not known to be readily achievable.

Excellent communication skills, both written and verbal, with customers, business leaders, and management.

High School Applicant - Must be a Junior or Senior in high school or technical school (at least 16 years old).

College Applicant - Must be a college student; currently enrolled in a related discipline.

Grade average of 2.00 or higher.

Above Average Attendance.

Preferred Qualifications

Competencies

Communicates Effectively

Learning Quickly

Adapting to Others

Serving Customers

Delivering High Quality Work

Minimum Education

Actively pursuing a Bachelor’s degree in a related field

Required Certifications

Working Environment

Physical Demands

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.