Senior Customer Resolutions Officer

About us:

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

As a key member of the Customer Relationships team, the Senior Customer Resolutions Officer will play a vital role in resolving customer issues and enhancing the overall customer experience. You will engage directly with the customer to manage complaints and matters received via a range of channels including mail, email, phone and in person, ensuring they are addressed in a timely, fair, and empathetic manner.

This role works closely with internal stakeholders across Unitywater to investigate and resolve complex issues, prepare professional written responses, and represent the voice of the customer. You’ll identify customer trends and insights, contribute to policy and process improvement, and help shape service excellence across the organisation.

You will also collaborate on the development of targeted service enhancements and ensure accurate information management and record keeping to support complaint resolution processes. This is an exciting opportunity to contribute to a customer-first culture through both direct service and continuous improvement initiatives.

Our One Unitywater behaviours -

– define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

Working at Unitywater:

We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.

We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

As a Unitywater team member you will enjoy a range of benefits:

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role.

When you apply, we welcome you to tell us your pronouns and any reasonable adjustments you may need during the interview process.

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist emma.guest@unitywater.com or Reconciliation Action Plan Advisor rebecca.williams@unitywater.com

How to apply:

Please apply online following the links, and make sure to upload your up-to-date CV.

For further information please contact the Careers team at careers@unitywater.com