Inside Sales Specialist - Generator Service

Inside Sales Specialist – Generator Service

Position Overview:

The Generator Service Inside Sales Specialist will play a key role in the sales operations of our Generator Service Department. This role will work closely with our Territory Sales Managers, coordinating requests for proposals (RFP), while managing contract entry, work order creation, and navigating client portals. The ideal candidate excels in a high-volume team environment, demonstrates exceptional time management, has excellent communication and a passion to support our customers and technicians.

Reporting Relationship: This position will report to the Generator Product Director of Sales.

Primary Responsibilities:

- Working in closely with our Territory Sales Managers in the preparation and submission of Preventative Maintenance and Repair contract proposals and requests for quotes from our customers

- Entry and creation of customer records and equipment information in our customer relationship management (CRM) and field service software

- Work closely with technical staff to ensure that customer pricing is accurate and fair

- Build and maintain strong relationships with clients to ensure high levels of customer satisfaction and repeat business.

- Collaborate with Territory Sales to develop and implement strategies to increase service volume and profitability.

- Efficiently manage a high volume of sales inquiries, proposals, and contracts in a fast-paced environment.

- Proactively communicates with customers to ensure we are timely and provide the highest level of support.

- Coordinate requests for support with internal stakeholders during the contract review process.

- Maintain accurate records of customer interactions, services scheduled, and client feedback

- Participate in continuous improvement initiatives to enhance service quality and efficiency

- Address client inquiries and resolve issues promptly and effectively

Skills/Knowledge

- Some knowledge of field services, maintenance contracts, and mechanical/electrical preferred.

- Strong background in customer support, quoting and proposal creation.

- Ability to gather information quickly, communicate next steps and status, and inspire confidence.

- Excellent organizational skills and ability to manage high volumes of work efficiently.

- Maintains confidentiality, keeps emotions under control, approaches others tactfully, works with honesty, integrity, and ethics.

- Exhibits objectivity and openness to others' ideas and viewpoints, gives and welcomes feedback.

- Proven ability to manage multiple priorities and meet tight deadlines.

- Ability to adhere to company policies and procedures, meet company goals and objectives.

Personal Attributes

- Team oriented with a hunger for customer service and success

- Organized individual that effectively manages time and drives progress

- Customer centric, providing exceptional service and building lasting client relationships

- Problem solver with the ability to identify challenges and work towards effective solutions

- Detail-Oriented, ensuring accurate proposals, contracts, and financials

- Solve problems logically and thinks critically.

Qualifications

- Experience in inside sales or similar role, preferably within the generator service or industrial services industry.

- Strong background with Microsoft applications including Word, Excel, and Outlook

Travel and hours expectations:

- Office hours as required to serve all internal and external stakeholders appx. M-F, 7am - 4pm

- Limited to no travel

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.