Inside Sales Representative

Flexibility Option:

Job Req Id: 30849

Description:

Employee-Owned. Customer-Driven.

This position will report to: Ethan D Hipwood

Application Deadline: 10/3/25

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

This position will be located in: Nashville, TN

This position is posted: Both Internally and Externally

Job Summary

The Inside Sales Representative supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers. Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs. Grows relationships with customers and suppliers. Manages projects, receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Responsibilities

Essential Functions

- Receives and enters orders in an accurate and timely manner.

- Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc.

- Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs.

- Responsible for managing projects.

- Provides consistent and timely follow-up on customer inquiries and order status.

- Secures pricing from vendors, coordinates deliveries, and expedites deliveries when necessary.

- Effectively processes returns to maximize value.

- Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs.

- Provides value to customer through the sourcing of material.

- Enhances and grows relationships with customers and suppliers through frequent, meaningful communication.

- Runs daily reports and resolves customer and order issues.

- Assists customers with billing issues.

Non-essential Functions

- Assists with and provides training as needed.

- Attends sales and product meetings, trade shows and technical training programs, as needed.

- May input TCCM cost savings documentation relevant to the assigned customer base.

- Participates in and advises sales management on the implementation and success of marketing plans and strategies.

- Performs other duties as assigned by supervisor or other designate.

Qualifications

- Two-year business/trade degree preferred or the equivalent in work experience.

- 3+ years of prior customer service, city desk, or sales experience. - 3+ years of prior electrical distribution experience preferred.

- Technical ability to understand electrical systems .

- Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.

- Working knowledge of SAP software preferred.

Skills and Abilities

- Excellent customer service skills include being competent, accurate, responsive, and engaged.

- Excellent interpersonal, written, and verbal communication, reading, and customer service skills.

- Ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

- Lift from Waist:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Lift from Floor:

- < than 10 lbs. - Frequently

- 10 to 25 lbs. - Frequently

- 26 to 50 lbs. - Occasionally

- 51 to 75 lbs. - Occasionally

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Carried for Distance:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

- Sitting (a continuous period of being seated) - Continuously

- Standing (for sustained periods of time) - Frequently

- Walking (moving about on foot to accomplish tasks) - Frequently

- Bending/stooping (downward and forward) - Occasionally

- Crawling (moving about on hands and knees or hands and feet) - Not at all

- Climbing/Walking Stairs (ascending or descending) - Frequently

- Reaching (extending arms in any direction) - Frequently

- Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally

- Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally

- Balancing (maintaining body equilibrium to prevent falling) - Occasionally

- Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously

- Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally

- Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally

- Grasping (Applying pressure to an object with the fingers and palm) - Continuoulsy

- Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously

- Talking (expressing or exchanging ideas by means of the spoken word) - Continuously

- Driving (the control and operation of a motor vehicle) - Occasionally

- Desk work (work usually performed at a desk) - Continuously

- Use of a computer - Continuously

- Use of a telephone - Continuously

- Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously

- Exposure (to adverse weather & temperature conditions) - Not all all

- Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Values

As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Mission

Border States provides value to our customers by delivering innovative product and supply chain solutions.

Service Philosophy

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards

Border States employee-owners are competent, accurate, responsive, and engaged .

Your career

You know the opportunities at Border States are endless. Is this position the next step in your career here? What are you waiting for? Apply today!

Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace