Inside Sales Representative

Job Description: INSIDE SALES REPRESENTATIVE

Department Sales

Supervisor Inside Sales Manager

GENERAL DESCRIPTION OF THE JOB

Responsible for maintaining and developing customers while representing Siskin Steel & Supply in the selling of Steel, Aluminum, and Stainless.

JOB ACTIVITIES

Essential Functions

1. Work closely with Outside Salesman, meet or exceed Sales and Gross Profit objectives.

2. Must be extremely knowledgeable with Siskin's products, processes and procedures.

3. Become familiar with Mill Tolerances and Siskin's cutting schedules.

4. Utilizing the telephone with proper etiquette foster positive business relationships by building goodwill and developing account rapport with Southern customers.

5. Accurately write up Sales Orders with correct product description, code, quantity and delivery.

6. Knowledge of Quality Assurance Program and procedures.

7. Quote prices from established pricing matrix for all stock items. For large volumes and/or non-stock items, obtain prices and delivery from Sale Manager and/or Marketing. Relay competitive price information to Marketing.

8. Professionally handle all customer complaints, including initial documentation for authorization of returned goods (RGA’s).

9. Assist in the preparation of customer profiles. Include such things as:

Customer’s Name, Address, Telephone Number, Purchasing Agent, Products Purchased, Key Employees and other relevant customer information.

10. Actively use Call-Out solicitation to increase Sales by:

Qualifying Sales leads, activating dormant accounts, Contacting small/marginal accounts, and Telephoning those accounts that are geographically difficult to physically visit.

11. May be required to visit major accounts with Outside Salesmen.

Daily Specifics

1. Answer phones promptly.

2. Write orders clearly.

3. Code orders correctly.

4. Match confirmations daily.

5. Check deliveries/non-deliveries every A.M.

6. Advise customers when orders are not shipped on time.

7. Expedite orders and back orders.

8. Price quotes using customer set up or as directed by the manager.

9. Furnish copies of quotes to Outside Salesmen.

10. Follow-up on quotes next day.

11. Handle complaints-Advise management where problems may exist.

12. Pull tickets with pricing errors for Credits.

13. Furnish proof of deliveries when questioned.

14. Write RGA’s.

15. Coordinate non-stock items with Sales Manager.

16. Coordinate large inquiries with Sales Manager.

17. Keep record of top customers and their purchases.

18. Use Call-Out solicitation.

19. Make periodic calls on top accounts with Salesmen.

Non-Essential Functions

1. Not required to visit the plant to confirm material.

2. Not required to visit major accounts with Outside Salesmen.

Interface with: Equipment Used:

General Sales Manager CRT Terminal

Inside Sales Manager Electronic Calculator

Branch or District Manager

Marketing Personnel

Product Group Personnel

Credit Personnel

Purchasing Personnel

Order Entry/Invoicing

Traffic Personnel

EOE/Vet/Disabilities

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Employee discount

- Flexible spending account

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person