HR Operations Agent II

Requisition Number: 27615

UGI Corporation (NYSE: UGI)

is a holding company that distributes and markets energy products and services through our subsidiaries and the company’s common stock is a balanced growth and income investment. UGI Corporation has paid common dividends for more than 135 consecutive years.

In addition to a challenging career and competitive compensation, our employees enjoy:

Generous and Family-friendly Health & Welfare Benefits Including:

- Medical, Vision, and Dental Plans

- Optional Health Savings Account

- Optional Dependent Care Savings Account

- Paid Maternity/Paternity Leave

- Work from home policy

- Employee Assistance Program

Additional Benefits Include:

- 401K with a generous company match

- Tuition Reimbursement

- Assistance with Professional Credentialing

- Referral Bonuses

- Employee Discount Programs

Job Summary

HR Operations Agent I (HOA II) is the first point of contact for employees seeking basic HR-related assistance. The HOA II satisfactorily handles a variety of incoming employee phone calls, keeping in mind company policies and procedures while delivering exceptional customer service. HOA II ’s process general employee inquiries, escalating more complex issues to higher-tier HR specialists when necessary. An HOA II is expected to handle calls independently.

The position is specialized in policies and processes supporting HR functional transactional work and has an in-depth understanding of established policies and programs within HR. The HR Operations Agent II will research an issue and take appropriate action to resolve or further escalate the issue to resolution. The position is specialized in policies and processes supporting HR functional transactional work and has an in-depth understanding of established policies and programs within HR. The HOA II will also support the learning of peers (new, developing team members, new process rollout, etc) by collaboratively responding to requests for assistance, demonstrating effective skills in side-by-sides, and occasionally supporting new hire training.

Duties And Responsibilities

- Handle calls from employees and former employees in a timely and professional manner, following company provided policies and procedures and leveraging

- Knowledgebase ensuring accurate information is being provided to employee.

- Demonstrate an understanding of policies and procedures to respond to employee calls, with high quality of customer satisfaction.

- Maintains accurate employee information within HR systems and updates records with relevant details from inquiries.

- Delivers excellent customer service by actively listening to employee concerns and providing timely, clear response. Able to deliver support and assistance to peers enabling as needed to ensure that support is consistent and accurate.

- Participate in voluntary and mandatory training opportunities. Maintains a general knowledge of common HR programs, benefits, and procedures. Trains peers on new and changed processes and procedures.

- Complete in between and off phone assignments as needed in a timely and accurate manner.

- Adhere to a strict work schedule.

- Meets metric based goals as defined.

- Identifies deficiencies and recommends additions or changes to the knowledge base.

- Participates in HR projects, testing system/process changes, and HR Initiatives when needed.

- Supports data and transactional work required to support annual processes like open enrollment, merit, performance management, etc.

Knowledge, Skills and Abilities:

- Exceptional customer service skills.

- Understanding of core HR concepts such as payroll, benefits, time off policies, employee handbook guidelines, and basic compliance requirements.

- Strong decision-making skills.

- Good listening and communication skills.

- Ability to learn and use new technology and systems as needed.

- Strong problem solving and analytical skills to bring ideas of ways to be more efficient and drive continuous improvement.

Minimum Qualifications:

- Associates degree required, Bachelors degree in HR preferred.

- 2-5 years HR admin experience; experience in customer service.

All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

UGI Corporation is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.