Help Line Agent

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Opportunity Overview:

Help Line Agent

Richmond, Va

12 Months

Your Day-to-Day:

This level is staffed by individuals who have IT help desk experience delivering excellent customer service.

This position is 100% phone support.

Computer hardware/software, iDevices, Tough Books, Windows 10, & 11 OS, MS Office suite, Teams, Share Point, Active Directory, Mainframe, print management tools, and Experience working with ticketing systems.

ServiceNow ticketing system experience is required

Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.

Schedule you will be required to9 work: 8-hour shift – between the hours of 6a – 8p ET, 50% remote – alternating one week in the office and one week at home• Candidate may also need to be flexible to support additional hours/shifts during inclement weather events and or including holidays, there is an afterhours on-call rotation

Who You Are:

3+ years of IT Helpdesk Support experience

Minimum of High School Diploma and or Equivalency

MUST have experience with ServiceNow ticketing system

Great Customer Service Skills, Strong analytical, troubleshooting and typing skills

MUST have experience and knowledge of Windows 11 operating system

MUST have experience in an IT setting with computer hardware/software and troubleshooting and identifying issues to work towards resolution

Our Safety Pledge to You:

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

- Comprehensive Health and Income Protection Benefits

- 401(k) Savings Plan

- Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $20.00 - $26.00.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

You can submit your completed application, and explore other available options, using the following link: careers.westinghousenuclear.com

Get connected with WECTEC Staffing Services on social media: LinkedIn

Equal Opportunity Employer including Veterans and Individuals with Disabilities

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