Hardware Support Engineer

Hardware Support Engineer

Location: Arizona (Canary Systems Office)

Job Type: Full-Time | In-Office Only

Industry: Technology / Engineering / Instrumentation

Company: Canary Systems, Inc.

About Us

Founded in 1997, Canary Systems, Inc. is a fast-growing, innovative technology company specializing in civil engineering, monitoring and instrumentation. Our work spans multiple industries including:

- Construction

- Mining

- Geotechnical

- Industrial

- Public Infrastructure

We are recognized globally for our proprietary MLSuite software and leadership in risk management and monitoring solutions. Headquartered in New Hampshire, we have additional offices in Arizona, Tennessee, California, Canada, Australia, Brazil, and Indonesia—offering strong career advancement and professional growth opportunities.

Position Summary

We’re hiring a Hardware Support Engineer for our Arizona office. This is a hands-on, in-office role focused on:

- Supporting clients and internal teams

- Integrating hardware and software systems

- Troubleshooting and testing monitoring solutions

You’ll join a collaborative and skilled team, working on impactful projects worldwide. This is an excellent opportunity for someone who is technically adept, detail-focused, and eager to grow with a dynamic tech company.

Key Responsibilities

- Troubleshoot and resolve technical issues with clients and internal teams

- Manage client support tickets through internal systems

- Learn and utilize:

- CRBasic programming (Campbell Scientific devices) – Training provided

- MLBasic – Proprietary language for MLBase/MLRemote hardware

- Integrate instrumentation with MLSuite software:

- Research instrument capabilities

- Define technical requirements

- Document integration methodologies

- Perform thorough testing of hardware and software

- Provide ongoing technical support

Preferred Qualifications

- Strong technical troubleshooting ability

- Solid understanding of electronics

- Familiarity with:

- Serial communication protocols

- Wi-Fi networking & configuration

- TCP/UDP network protocols

- Binary and hexadecimal math

- CRBasic programming (preferred, not required)

Ideal Candidate Traits

- Independent and collaborative work style

- Detail-oriented and well-organized

- Strong verbal and written communication skills

- Self-driven and proactive

- Willingness to travel as needed

Benefits & Perks

- Supportive and skilled team environment

- Clear career advancement path

- Competitive salary and comprehensive benefits:

- Health and life insurance

- Paid time off (PTO)

- Retirement plan

- Volunteer PTO

- Fitness reimbursements

- And more

Additional Info

Location: Arizona office

Work Model: Full-time, in-office

Equal Opportunity Employer

No phone calls, please

Ready to Join Us?

Be a part of our innovative team and build a rewarding career in technology and engineering. Apply now!