Network Support Engineer

About Mesabi Metallics

When you join the team at Mesabi Metallics, you become part of a pioneering group advancing sustainable mining practices and driving innovation in the iron ore industry. Our commitment extends to providing a safe work environment, supporting environmental stewardship and generating value for all stakeholders. You will be joining us at a pivotal moment in Minnesota’s mining history: Mesabi Metallics’ cutting-edge iron ore mining and pelletization project is currently under construction. Once completed, it will mark the first new mine and pellet plant in Minnesota in nearly 50 years.

More importantly, you'll be immersed in a positive, supportive work environment that values your contributions and fosters your professional growth. Our culture is shaped by our core values which are sustainability, integrity, inclusivity, innovation, teamwork, determination and performance, and our employees are empowered to make a difference every day.

At Mesabi Metallics, you are part of a legacy of excellence, playing a key role in shaping the future of global infrastructure and industry.

Position Summary

We are seeking a proactive and technically skilled Network Support Engineer/Specialist. The ideal technical candidate will be capable of diagnosing network and security issues, configuring hardware/software systems, and collaborating across teams to enhance and maintain IT infrastructure. This role also involves Level 2 and Level 3 support responsibilities.

Job Responsibilities

Reporting to the Manager – Network and Security, the Network Support Engineer, a technical resource will be responsible for the following:

- Provide L2 and L3 hardware and technical support for network and security-related incidents.

- Design network diagrams, business flow charts, physical, logical, topology-based diagrams and related documentation

- Configure and troubleshoot routers, switches, firewalls, access points, VPNs, and related devices.

- Manage and administer IT assets including security cameras, drones, access readers, laptops, printers, plotters, and Wi-Fi access points. Industrial Wire-less and Radio Frequency (RF) support.

- Should have experience in data migration, server configuration, Cabling and Physical Layer Management, Maintaining NAS/SCSI, SANS, High Density Switching, Provisioning and Decommissioning, Operational Tech (OT) and Industrial Control Systems (ICS)

- Monitor and Matrix, analyze logs, antivirus, security alerts, and packet captures to determine root causes of issues.

- Collaborate with networking and security teams to implement fixes and preventive measures.

- Participate in on-call or after-hours support rotation as needed.

Skills and Qualifications

- Minimum 3-7 years of hands-on experience with excellent communication skills.

- Hands-on server and end-user supporting network operations, preferably within an industrial environment.

- Excellent in designing network diagrams and documentation.

- Solid knowledge of networking protocols: TCP/IP, DNS, DHCP, VPNs.

- Experience with firewalls, IDS/IPS, and general network security principles.

- Proficiency with command-line tools and scripting (Linux, Bash, PowerShell).

- Ability to support and manage application servers, databases, intranet systems, MS O365, SharePoint and legacy applications.

- Strong analytical and problem-solving abilities.

Education

- Master’s degree in computer science, IT, or related discipline

Physical Requirements

- Ability to work in both mining and plant environments, including exposure to dust, noise, and varying weather conditions.

- Capability to perform physical tasks, such as lifting, inspecting equipment, and navigating uneven terrain.

Salary

- $93,000 - $120,000 annually, depending on experience and qualifications.

Benefits

- Health Insurance: Comprehensive medical and dental coverage with an HSA option.

- Retirement Plan: 401(k) with 6% company match.

- Lincoln STD, LTD, & Life Insurance: Coverage provided by Mesabi Metallics.

- Paid Time Off (PTO):

- 0-5 Years: 120 hours per year.

- 5-10 Years: 160 hours per year.

- 10+ Years: 200 hours per year.

- Plus 9 paid holiday and 2 floating holidays.

Mesabi Metallics Company LLC is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute to our success.

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