Front Desk/Client Journey Coordinator

Front Desk Client Coordinator

Exciting Professional Opportunity:

Are you looking for experience in a healthcare or counseling environment?

- Do you value one-on-one training to help you succeed in your job?

- Do you want to be part of an exciting and growing venture where your role directly shapes the client experience?

- Do you love helping people?

If you answered yes to any of these questions, this position may be a perfect fit for you.

About Us:

Cache Valley Counseling (CVC) was established in 2017 in Northern Utah to provide quality, client-centered care to individuals, couples, and families. We focus on creating a unique “client journey” where every interaction is personable and world-class.

We are committed to:

- Hiring passionate, personable, and energetic therapists

- Supporting therapist growth through quality clinical training and supervision

- Investing in the personal well-being of our staff

- Building and retaining incredible support staff we call Client Journey Specialists

- Streamlining systems so everyone can focus on what matters: people, not paperwork

- Creating a workplace where people enjoy showing up and thrive

Core Values:

These aren’t just words—they guide every decision and interaction at CVC:

- Client first

- Incredible experience every time

- Live with passion

- High Accountability creates High Achievement

- Self-awareness leads to Self-improvement

- Curiosity, Continual Learning, and Progress

- Control your controllables

About This Role:

You are the architect of the client experience—from first contact on the phone or by email to the smiling face they trust each time they walk in. This role blends front-line client care, back-end front desk operations, and internal communication to ensure our clients feel supported and our therapists can focus on healing.

Your role will also include behind-the-scenes responsibilities similar to those found in office coordination roles—supporting the operations manager, financial processes, and team efficiency.

We want you to grow with us, and we are deeply committed to your personal and professional development. You'll receive one-on-one training, be part of a supportive team, and have the opportunity to make a lasting impact in the lives of our clients and clinicians.

Key Responsibilities (Not Comprehensive):

- Client Care & Communication Serve as a consistent, professional point of contact for clients. Guide them through their journey—from first contact to final discharge—with clear, compassionate communication.

- Scheduling & Engagement Support Monitor client progress, manage appointment logistics, and follow up on cancellations, no-shows, and transitions.

- Financial & Billing Support Process payment plans, third-party payments (like clergy pay), and billing questions. Assist with monthly invoicing and maintain accurate financial records.

- Caseload & Clinical Coordination Audit therapist caseloads, support documentation compliance, and communicate regularly with therapists about client needs and care phases.

- Office Operations & Team Support Collaborate with the operations manager to ensure smooth clinic flow. Order supplies, maintain a tidy environment, and implement internal decisions effectively.

- Growth & Culture Contribution Participate in ongoing training, offer feedback, and contribute to a culture of empathy, integrity, and continuous improvement

To Apply:

Submit the following:

- Resume/CV

- A letter responding to the following:

- What is your primary motivation for seeking this opportunity?

- What have you done to be in a team environment?

- Choose 2–3 of our Core Values and answer:

- Why is this value important in your life

Salary/hourly rate will be determined based on experience and qualifications.

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