Front Desk/Client Journey Specialist

Client Journey Specialist – Front Desk & Administrative Support

Exciting Professional Opportunity!

Are you looking for experience in a healthcare or counseling environment?

Do you value one-on-one training to help you succeed?

Do you love helping people and creating a welcoming environment?

If you answered yes, this position may be a great fit for you!

Who We Are

Cache Valley Counseling (CVC) was established in 2017 in Northern Utah to provide high-quality, client-centered care. We create a unique "client journey"—ensuring every interaction is personable and world-class.

Our vision is to be Northern Utah’s premier practice for individuals, couples, and families by:

- Recruiting and supporting passionate, energetic therapists

- Prioritizing professional and personal well-being for our team

- Creating efficient systems to allow our therapists and staff to focus on exceptional care

- Maintaining a positive, collaborative, and growth-oriented work environment

Our Core Values guide every clinical and business decision we make. We take them very seriously and they are expected to become a part of everyone at Cache Valley Counseling. They are the metric used to guide every clinical, personal, and business decision made at CVC:

Core Values

- Client first

- Incredible experience every time

- Live with passion

- High Accountability creates High Achievement

- Self-awareness leads to Self-improvement

- Curiosity, Continual Learning, and Progress

- Control your controllables

The company website is: www.cvcounselingservices.com for your inspection

And if you want to really get a feel for who we are check out our YouTube and Socials: Youtube, Instagram, Facebook

About This Role

As a Client Journey Specialist, you are the architect of the client experience—from the first call or email to the warm, welcoming presence they see each visit. You ensure smooth operations at the front desk, support therapists, and help create an environment where both clients and staff feel valued.

We provide extensive training to help you feel confident in your role and supported in your personal and professional growth.

Key Responsibilities

Client Interaction & Office Support:

- Welcome clients with warmth and professionalism

- Answer calls and emails, providing helpful information and scheduling appointments

- Process payments and maintain accurate records

- Manage client intake, follow up on incomplete forms, and maintain an organized waitlist

- Ensure an efficient and supportive front desk experience

Administrative & Operational Duties:

- Maintain confidential client files and office documentation

- Assist with meeting minutes, emails, and general office correspondence

- Assist therapists with administrative requests under the direction of the Operations Manager

Technology & Organization:

- Manage online assessment follow-ups and track necessary documents

- Organize and transfer video recordings (no editing required)

- Keep digital records updated and organized

- Complete weekly reporting and tracking tasks

Office Maintenance & Cleanliness:

- Perform light daily cleaning (e.g., restocking snacks, wiping surfaces)

- Complete weekly tasks such as dusting, vacuuming, mopping, and sanitizing common areas

- Maintain lending library records and follow up on overdue items

- Restock supplies, and assist with occasional office organization

Other Duties as Assigned

What We’re Looking For

- Strong interpersonal and customer service skills

- Detail-oriented and organized, with the ability to multitask

- Comfortable using office software and learning new systems (experience with Jane App is a plus!)

- Professional, positive, and eager to support clients and team members

- This is an evening position and daily hours range M-F 3:00-8:00 PM, year round (Summer required)

- Office closed on all weekends and some holidays

How to Apply

If this sounds like a great fit, please submit the following to shanna@cvcounselingservices.com:

✔ Resume

✔ Cover Letter answering:

- What is your primary motivation for seeking this opportunity?

- How have you contributed to a team environment?

- Select 2-3 of our Core Values and explain:

- Why is this value important to you?

- How have you demonstrated this value in the past few months?

We look forward to meeting you!

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