Front Desk Associate

Job Summary

We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth sales transactions. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to handle various tasks efficiently.

Duties

- Greet guests upon arrival with a warm and friendly demeanor.

- Manage the transactions processes, ensuring accuracy and efficiency.

- Handle Invoices, refunds, and modifications using Intuit QuickBooks software.

- Respond promptly to guest inquiries and requests via phone systems or in-person.

- Maintain knowledge of Construction services, Metal supplies, and Tools supplies.

- Address any guest complaints or issues with professionalism and courtesy.

- Collaborate with Warehouse and sales teams to ensure guest satisfaction.

- Uphold high standards of cleanliness and organization at the front desk area and store.

Experience

- Previous experience in construction and customer service role is preferred.

- Familiarity with Intuit QuickBooks systems is advantageous.

- Strong phone etiquette and communication skills are essential.

- Bilingual or multilingual abilities are a plus, enhancing guest interactions (Spanish).

Join our team as a Front Desk Agent where your skills in customer service will shine while providing an outstanding experience for our guests.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

- Flexible schedule

- Free parking

Work Location: In person