Field Service Technician

Description:

Provide service and customer support during field visits related to warranty and product installation.

Job Responsibilities/Key Accountabilities

- Lead all activities related to field service work.

- Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.

- Follow all rules established by the site.

- Coordinate activities with customers and their contractors while on site.

- Perform supervisory activities with site installations.

- Document and record all field service activities.

- Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.

- Use hand tools, powered tools, work at heights, use personal lifts, etc.

- Be the point of contact with customer with new or ongoing issues.

- Maintain service vehicle.

- Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.

- Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.

- Interface with other shop supervisors, staff, production management, production supporting design engineers and management.

- Follow all established quality guidelines.

- Maintain a clean and orderly work area.

- Perform manufacturing and maintenance duties between field service trips.

- Perform additional duties as requested.

Additional Requirements

Licenses/Certifications: YES

- If yes, please list all requirements:

- Complete and maintain the 30-hour OSHA certification.

- Valid driver’s license.

- Passport

Requirements:

- Minimum 5 years of experience in manufacturing.

- Electrical experience is preferred.

- Excellent communication skills – ability to communicate effectively with all levels of employees, vendors, other departments, and customers.

- Desire to build strong team, coach and develop employees.

- Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.

- Ability to read, understand and interpret structural and electrical drawings.

- Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.

- Proficiency in current processes used within the production environment.

- Willingness to develop skill sets to understand all aspects of manufacturing.

- Ability to support manufacturing on-site in Tea, SD during non-travel time.

Educational Requirements/Degree(s)

High school education preferred.