Field Service Technician 1- Holt Industrial Rentals

Job Summary:

The Field Service Technician I provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy industrial rental equipment.

- Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

- Performs minor repairs and minimal troubleshooting offsite with minimal supervision

- Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures

- Removes and installs parts, disassembles and assembles basic components

- Tests, makes adjustments, and verifies proper operation of all repairs and adjustments

- Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job

- Operates equipment and vehicles with possession of all necessary licenses and certificates

- Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation

- Adheres to contamination control and HAZMAT rules and regulations

- Maintains all company equipment, tools, and vehicles in a good, clean, and working order

- Communicate job progress to supervisor and customer as needed

- Completes assigned jobs and tasks to meet flat rate time and re-work standards

- Works overtime as required by workload and customers’ needs

- Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

- Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians

- Requires regular and punctual employee attendance

- Performs other duties as assigned

Knowledge, Skills, And Abilities

- Knowledge of safe work procedures and practices

- Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance

- Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical

- Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems

- Exceptional skills in customer service

- Basic diagnostic and troubleshooting skills

- Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources

- Operation and control skills of equipment or systems

- Equipment selection skills to determine the kind of tools and equipment needed to do a job

- Ability to communicate clearly and effectively, both verbally and in writing

- Ability to operate a crane and forklift, and obtain required certifications/licenses

- Ability to meet deadlines and work under fast-paced, time-constraining circumstances

- Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair

- The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Education And Experience

- More than one year of industrial equipment experience required; two or more years preferred

- High school diploma or equivalent preferred

- MSHA certification preferred

- Air conditioning certification preferred

- Crane/Rigger certifications preferred

Supervisory Responsibilities

- None

Travel

- Travel required with a possibility of an overnight stay

Additional Requirements

- Valid Driver’s license required

- Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record

- Must own required tools to perform repairs

Physical Requirements

- Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

- Frequently moves materials or equipment weighing up to 80 lb

- Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

- Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climbs up and down ladders and/or equipment

- Be able to maneuver safely and work underneath equipment

- Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment

- Requires wearing common protective or safety equipment

- Regularly works outdoors around moving mechanical parts and noise level may be loud at times

- May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity

- Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment

- Required to perform work in cramped spaces and/or high places

Disclaimer: