Field Sales Representative

FIELD SALES REPRESENTATIVE

General Overview:

The purpose of the Field Sales Representative is to:

- To manage opportunities and issues across the entire range of Downhole solutions and to work alongside Area Operations, Sales, Evaluation Engineering and Optimization Teams;

- To increase the penetration of customer spend with accounts respective to the region across all Downhole product solutions;

- Communicate Downhole objectives, business model, and technologies clearly within the customer organization at primarily the field/rig levels;

- To focus internally within Downhole and with customers to ensure a high degree of communication across a wide range of issues focused on Customer Satisfaction, including on-time delivery, product availability, problem resolution, solution creation and implementation, and process design and redesign;

- Establish a relationship within the Area's strategic customers and become the focal person and advocate between operations, manufacturing, global account management and the Downhole management team;

- Ensure that effective processes are in place that communicate customer needs and delivery of Downhole products and services;

- Responsibility to become an expert in drilling applications and marketing of products & services applicable to applications in the area of coverage;

- Evaluate and provide information on the performance of experimental products, customer complaints, standard product and competitor's products;

- Assist in training and mentoring Sales, Operations, Evaluation Engineering Teams;

- Become an integral part and valuable Leader of the NAM Organization

Primary Responsibilities:

- Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans and activities;

- Facilitate communication with the Teams to ensure clarity around goals, issues, and opportunities;

- To manage and update Account and Solution Summaries on the Global Accounts and strategic accounts within the Area;

- Focus regular actions on special relationship initiatives that will take the relationship to the next level;

- To work with the Area Sales Team in building strategies to produce results and generate revenue around all Downhole product solutions;

- Maintain consistent communication with Engineer and Sales Management Teams concerning issue resolutions and current status of opportunities;

- Maintain strict confidentiality according to internal policy for Area customers ;

- Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management while always adhering to all HSE requirements;

- Mentor/supervise employees as related to area technical function;

- Monitor tool performance and report trends to product center through periodic reporting or on a case-by-case basis as necessary;

- Manage and coordinate field trials for new tools;

- Manage and coordinate the gathering of competitor's performance data;

- Gather and collect downhole tool market share data information

- Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications;

- Assist in the assembly of case histories and outstanding run reports for internal and external use;

- Promote the technical image of NOV in the local area through membership in industry groups, technical papers and local publications;

- Provide technical applications support to sales through customer visits and Presentations;

- Provide rig site sales assistance.

Technical Skills:

- MS Office Suite

Experience and Education:

A Field Sales Representative requires relevant industry and general business experience, high-level selling experience, and broad technical knowledge regarding Downhole products and service offerings. The position requires the incumbent to have a minimum of 3 years in a technical sales role and a minimum of 5 years in the industry.

Job Requirements:

- This position will require travel as necessary.

- Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management.

- Adheres to all HSE requirements.