Expert Quality Assurance Auditor

Requisition ID # 169618

Job Category: Compliance / Risk / Quality Assurance

Job Level: Individual Contributor

Business Unit: Gas Operations

Work Type: Hybrid

Job Location: San Ramon; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakland; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

Gas Operations oversees the natural gas transmission and distribution operations. The team maintains and operates 6,700 miles of gas transmission pipeline, 43,000 miles of distribution main, 3.6 million gas services, three PG&E-owned storage facilities with 102 BCF capacity, nine compressor stations with 175K HP, and 5,000 measurement and control facilities. Gas Operations is comprised of approximately 6,000 coworkers.

Position Summary

The Quality Assurance (QA) Auditor performs QA oversight and/or audits of program compliance to ensure processes, systems, structures and/or components meet required specifications. The QA Auditor develops clear and concise written reports which describe audit findings and are used to communicate to various levels of management. The QA Auditor develops and updates internal auditing and quality improvement processes and strives to verify and document PG&E's overall effectiveness related to regulatory mandates and internal compliance standards. The QA Auditor may work with regulatory agencies on inspections or audits and provide information to them as required.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $ 118,000

Bay Area Maximum: $ 188,000

&/OR

California Minimum: $ 112,000

California Maximum: $179,000

Job Responsibilities

- Trains/mentors department members for ASQ certification and recertification and contributes to the preparation and implementation of department training.

- Leads and mentors others in cause analysis and identifies linkages to business objectives.

- Develops or modifies quality assurance audit procedures and methodology. Benchmarks audit effectiveness and corrective action follow-up, identifying best practices and sharing lessons learned. Develops written reports for upper management summarizing audit findings, observations, and trends.

- Leads/coordinates department special projects.

- Reviews for accuracy the information or reports to be submitted to regulatory agencies. Champions quality assurance issues with the regulatory agencies, may act as contact for quality assurance issues with regulatory agencies.

- Provides Subject Matter Expertise of all oversight/audit functions.

- Measures compliance with field methods, procedures, processes and standards by conducting oversight activities/audits of completed work and/or business processes, ensuring adherence to and accountability for established work methods, procedures and processes through performing QA and QC audits.

- Takes a lead role in working with the business process owners to develop oversight/audit plan, including information and data gathering, interview schedule, site visit schedule, associated logistics, and other audit related activities.

- Recommends process improvements as needed to meet department and/or company objectives. Promotes performance improvement throughout the organization. Maintains awareness of the business context and company profitability and efficiencies.

Qualifications

Minimum:

- High School or GED-General Educational Development-GED Diploma

- 7 years of auditing or quality experience with 3 years of experience as a lead auditor; OR 3 years of auditing or quality experience and 5 years of experience in the field performing maintenance, operation, engineering or other execution of work in electric, gas and/or power generation.

- Ability to travel up to 60 percent of working time

- Ability to work on-call rotation

Desired:

- Bachelor’s Degree

- ASQ Certified Quality Auditor, Audit Team Leader or equivalent

- Six Sigma Certification

- Human Factors Analysis & Classification System (HFACS) Certification

- Field experience with electric, gas, or power generation

- Experience as a lead auditor

- Excellent oral and written communication skills to effectively deal with various levels and types of stakeholders

- Advanced knowledge of technical/ professional concepts.

- Ability to analyze data/information and recognize trends, and to conduct cause analysis and develop strategies for corrective actions.

- Supervisor, Leadership and coaching skills

- In depth understanding of Lean Six Sigma processes

- Ability to interact effectively with all levels including senior management, and to influence and collaborate

- Ability to work well under an ever-changing, fast-paced environment and take accountability for assigned programs, deliverables and results.

- Accomplished computer skills in Word, Excel, PowerPoint, Visio, Project, SAP, ILIS and OMT.

- ISO 9001 training