eCommerce Manager

About Vital Lyfe

Vital Lyfe is a tech company redefining water autonomy through innovation — creating a new category of personal water-making technology built to scale where infrastructure can’t.

Mission

Manage the Vital Lyfe eCommerce business and Direct-to-Consumer Sales channel to drive long term growth and revenue. This role is pivotal to Vital Lyfe’s success in launching and scaling our sales operations and expanding footprint globally.

What You'll Do

- Develop and execute go-to-market strategies for the eCommerce sales channel, including product launch planning, pricing optimization, and growth strategies

- Work with software, operations, engineering, marketing, customer success and sales teams to roadmap and execute improvements to product operations infrastructure, customer experiences, and new product introduction

- Monitor sales trends, identify growth opportunities, and create and implement marketing strategies based on the sales data to grow eCommerce specific KPIs

- Collaborate with operations team to maintain appropriate inventory levels and meet demand

- Collaborate with marketing teams to plan, execute, and analyze online advertising campaigns to engage new customers and retain existing ones

- Design and run strategies to test new growth methods (e.g., pricing models, payment methods, partnerships) and implement insights into scalable programs

- Identify and remove operational bottlenecks across the full customer lifecycle from order flow to delivery

- Work closely with the marketing and customer success teams to continuously improve customer experiences to drive growth and retention

- Work with Customer Success and Marketing teams to develop and maintain customer sales collateral

- Represent the customers’ voice back to the business, and foster a customer wide culture of customer focus and success

- Build strong relationships to understand customer requirements, manage expectations, and identify opportunities for growth.

- Identify and implement process and system enhancements to improve handoffs and execution across cross-functional teams.

What We're Looking For

- Bachelor’s degree in engineering or business; OR high school diploma/equivalency certificate with 5+ years of professional experience. - 2+ years of consulting or project management experience, OR 2+ years in a customer-facing role.

- Knowledge or experience in eCommerce, go-to-market planning, or sales operations.

- Proven ability to manage multiple projects and deliver under tight timelines and resource constraints.

- Strong problem-solving and analytical skills, with the ability to go beyond the apparent answers to uncover root causes and solutions.

- Experience leading complex operational and strategic initiatives.

- Distinctive business judgment and communication skills

- Strong ability to prioritize the most impactful actions for the organization, even in ambiguous situations

- Excellent project management, problem-solving, and analysis skills

- Industry experience in water treatment technology, consumer products, or maritime is a plus.

- Demonstrated ability to capture and incorporate feedback from customers into actionable improvements.

- Excellent written and verbal communication skills, with experience crafting and presenting professional presentations.

- Empathy, active listening, and resilience in managing relationships.

Why Join Vital Lyfe?

- Work on high-impact problems with global relevance

- Help scale breakthrough technology in water security and climate resilience

- Early ownership in a high-growth, engineering-led startup

- Join a tight-knit, mission-driven team in a fast-paced environment

- Build long-term career equity as we grow

Vital Lyfe is an Equal Opportunity Employer; employment with VItal Lyfe is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.