About Us:
We are a fast-growing, locally owned plumbing company known for our excellent service, professionalism, and strong community reputation. We take pride in our work and are looking for someone who shares our commitment to customer satisfaction and efficient operations.
Position Overview:
We're seeking a highly organized and customer-focused Dispatcher / CSR to join our team. This key role involves coordinating plumbing service calls, managing technician schedules, and providing outstanding support to our customers over the phone and through email. The position will take place in office Monday thru Friday 7:30am to 2:30pm (times may vary) and remain on call for before/after hour calls. A laptop, headset, in office desk (fully loaded) will be provided.
Key Responsibilities:
•Answer incoming calls and respond to customer inquiries with professionalism and empathy
•Schedule and dispatch plumbing technicians to job sites based on availability, location, and job urgency
•Communicate with technicians throughout the day to adjust schedules and update customers as needed
•Maintain accurate records of service calls and job notes in our dispatch software
•Follow up with customers to ensure satisfaction and address any concerns
•Handle billing questions, service requests, and other administrative tasks as needed
Qualifications:
•Prior experience in dispatching, customer service, or administrative support (plumbing or HVAC industry experience preferred)
•Strong organizational and multitasking skills in a fast-paced environment
•Excellent verbal and written communication skills
•Proficient with scheduling or CRM software (ServiceTitan, Housecall Pro, or similar is a plus)
•Friendly, patient, and solution-oriented attitude
•High school diploma or equivalent required
What We Offer:
•Competitive pay and regular performance reviews
•Health benefits, paid holidays, and PTO
•A positive, team-oriented work environment
•Opportunities for growth and advancement
Ready to Apply?
If you’re a detail-oriented professional who thrives in a dynamic environment and enjoys helping others, we want to hear from you! Please submit your resume and a brief cover letter here or to victoryplumbingsolutions@gmail.com.
Job Type: Full-time
Pay: $600.00 - $800.00 per week
Benefits:
Schedule:
Ability to Commute:
•Dewey, AZ 86327 (Required)
Ability to Relocate:
•Dewey, AZ 86327: Relocate before starting work (Required)
Work Location: In person