Door Dorks

Customer Service Rep/Dispatcher

LocationSan Marcos, CA
Job TypeFull-time
Salary$47,840

About This Job

Please read full job description prior to sending cover letter and resume.

Do you really like and care about people? Do your Jedi skills help you multitask? Does your personality and character make people smile? Do you diffuse tension like an FBI hostage negotiator?

If your customer service abilities, drive to see yourself and others succeed, and communication skills are Nerd-Level awesome, then this will be a great opportunity for everyone.

You will be the first voice from the company that our customers will hear, and needless to say, this is an immensely important role and responsibility.

You will show up in the morning excited to crush the day. When customers hear your friendly voice, it will give them confirmation they have called the best garage door company in San Diego. You will arrange the schedule and dispatch Door Dorks technicians and installers to solve your customer's garage door problems and install their beautiful new garage doors.

Yeah, we are a bit quirky and particular about how we do business, and we like it that way. We run a great company built on core values. We have a great pay structure and a fun culture. We value people, and our job is to ensure our customers, team, and company all win.

You will need to be the kind of person who:

Shows up on time
Sense of humor
Is dependable and willing to learn
Pays attention to details
Remains calm in the midst of chaos

With our awesome pay structure, you will have the opportunity to make your base hourly pay plus bonuses for hitting specific targets on a weekly and monthly basis. We also provide great health benefits (medical, dental, vision and life), the best tools and software to perform your job, and opportunity to grow with the company.

We do not tolerate grumpy or rude attitudes, know-it-alls, gossip, whiners, cheats, or liars and we expect you do not want to work around those people either. We run a background check to protect our customers, team, and company. This is the kind of company that requires you to pay attention to detail, consider others, and strive for excellence.


Duties and Responsibilities include:

Assist clients by determining needs, scheduling and/or canceling appointments
Maintain and update service schedule and dispatch jobs appropriately. Keep techs and clients properly informed and notifying them of any changes
Answer phones warmly, professionally and promptly; distribute messages appropriately
Resolve customer complaints via phone, email, mail or social media
Monitor incoming emails and answer or forward as required
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Consistently provide excellent customer service
Data entry and invoicing
Respond to reviews and posts in a timely, positive and professional manner
Update and maintain databases (i.e. mailing lists, contact lists and client information*)
Maintain up-to-date knowledge of company and services/products provided
Keep office clean and tidy
All other duties as assigned


Job Type: Full-time


Pay: From $23.00 per hour


Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance


Schedule:

8 hour shift
Monday to Friday


Experience:

CSR: 2 years (Preferred)


Ability to Commute:

San Marcos, CA 92069 (Preferred)


Work Location: In person

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