Job Summary
Watson’s Charging Stations & Electric is a trusted, locally owned electrical service company based in Gilroy, CA. We specialize in residential and EV Charging and electrical services. Our small team is passionate about providing top-tier service, and we’re growing!
We’re looking for a dependable, friendly, and detail-oriented Customer Service Representative / Dispatcher to join our team. If you're a quick thinker with a heart for helping people and the ability to thrive in a fast-paced service environment, we want to meet you!
Responsibilities
•Answer incoming calls promptly and professionally (within 3 rings)
•Provide outstanding customer service and ensure a positive first impression
•Gather detailed project information from customers and enter it into our system
•Schedule service appointments and dispatch the right technician for each job
•Perform quick research on the property (permits pulled, house age, etc.) before dispatch
•Notify customers about schedule changes or delays
•Respond to online inbound leads within 5 minutes
•Follow up on unsold estimates to convert them into jobs
•Maintain and update customer records in our CRM
•Coordinate with the warehouse/purchasing team for part deliveries
•Debrief technicians after each job to ensure payment was collected
•Uphold our company’s Code of Ethics and Team Rules
•High school diploma or equivalent required
•1+ year experience in customer service (trades/service industry preferred)
•Strong phone etiquette and written communication skills
•Detail-oriented, organized, and able to multitask
•Able to think critically and prioritize tasks efficiently
•Experience with dispatch or scheduling software is a plus
•Familiarity with Google Workspace (Docs, Sheets, Gmail)
Join our team as a Customer Service Representative where you can make a difference by providing excellent support while developing your skills in a dynamic environment.
Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
•Professional development assistance
Schedule:
Ability to Commute:
•Gilroy, CA 95020 (Required)
Ability to Relocate:
•Gilroy, CA 95020: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Gilroy, CA 95020