Dispatcher/Customer Service Representative

Dispatcher/Customer Service

Summary

The Customer Support Specialist is a professional who excels in the coordination of activities to deliver excellent customer service. These activities include scheduling, excellent communication (with customers, technicians, and other internal staff), a sense of urgency, a high degree of organization to administer and maintain control of work in progress, invoicing on a timely and accurate basis, business growth through following up on service recommendations, and providing contract and rental leads to service sales.

What You’ll Do – The Role (Responsibilities)

o Monitor multiple National Smart Lists to determine available calls that can be invoiced.

o Create Customer invoices for contractual Field Service work performed. Ensure accuracy in amounts compared to contract.

o Process invoices and forward them to our customers by mail or email, adjusting invoices as needed with required credits.

o Monitor return invoice inbox for customer correspondence and rejected invoices.

o Follow-up with the branches, technicians for completion of documentation.

o Verify that all supporting documentation is attached to each invoice.

o Ensure metrics set in place with monthly goals are achieved.

o Attend quarterly meetings and be ready to share ideas revolving around invoicing.

What You Need (Requirement)

Working Conditions

SOUNDS LIKE YOU?? APPLY NOW

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our Growth & Culture: As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us! Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Job Types: Full-time, Permanent

Benefits:

Schedule:

•

Monday to Friday

Experience:

Work Location: In person