Member Service Supervisor

Umatilla Electric Cooperative is headquartered in Hermiston, Oregon (population 18,000+), the largest and fastest-growing city in Eastern Oregon. Located seven miles south of the Columbia River, Lake Wallula and the McNary Dam, the Hermiston area has become a hub for logistics and data center activity. The area is 30 minutes south of the Tri-Cities in Washington, two-and-a-half hours south of Spokane, three hours east of Portland, and three-and-a-half hours northwest of Boise. Cost of living is lower than the national average. Blue Mountain Community College and Eastern Oregon University have branch facilities in Hermiston; Columbia Basin College and a branch campus of Washington State University are a 40-mile drive. Area activities are plentiful, and include golfing, boating, fishing, hunting, camping, hiking and snow skiing.

Type: Full-Time/In-Office

Salary: $92,364-$113,596 DOQ

UEC Company Benefits & Perks:

4-10 Schedule (Friday's Off)

401(K) up to 11% Company Match

Pension Plan (100% Employer Sponsored)

Tuition Reimbursement Program

Comprehensive Medical/Dental/Vision Benefits options

Competitive Wages

Vacation, Sick Leave and 11 paid holidays

Gym Membership Subsidy

Employer Sponsored Training

Various Opportunities for Fundraising and giving back to the community

For information on the local area, please visit: https://hermistonchamber.com/

SUMMARY

The Member Service Supervisor is responsible for supervising and coordinating the activities of the Member Service Representatives. The position drives positive Member Service relations with members by promoting and implementing excellent service. The Supervisor reviews work of subordinates for thoroughness, accuracy and compliance to company policies and procedures. The position oversees energy account payments and delinquent procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES may includeother duties as assigned.

JOB DUTIES may includeother duties as assigned.

SUPERVISOR RESPONSIBILITY

Directly supervises union employees in the Member Service departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include participation in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

Education: Bachelor's degree in or equivalent combination of education and experience.

Experience: Two (2) to Five (5) years related experience preferably in an electric utility or related field. Prior experience working within a union contract and/or in a supervisory role is preferred.

Preferred Qualifications:

Equal Opportunity Employer/Veterans/Disabled