Director of Learning Technology and Ops

Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

AWP SAFETY CORE VALUES

Ownership, Trust, Teamwork

Job Description

POSITION SUMMARY

The Director of Learning and Technology is a senior leadership role responsible for the strategic integration and management of technology to optimize learning and development within an organization. This position bridges the gap between training goals and the technological tools needed to achieve them effectively.

RESPONSIBILITIES

- Technical Strategy and Implementation:

- Create and implement technical strategies for learning technologies, incorporating industry standard methodologies.

- Own the research, implementation and integration of new learning platforms, tools, and systems.

- Platform Management and Administration:

- Supervise the technical administration, configuration, and maintenance of our Learning Management System (LMS) and other learning technology platforms.

- Ensure data integrity, security, and optimal performance.

- Maintain and input LMS content to ensure timely availability of learning materials.

- Monitor system usage and collaborate with internal stakeholders to ensure content relevance.

- Technical Development and Integration:

- Use knowledge of relevant programming languages and authoring tools (e.g., Articulate Storyline, TechSmith Camtasia, graphic editing tools and others) to support and train other instructional designers to use available content development tools.

- Innovate and collaborate with IT resources to automate processes while acting as a liaison between Learning & Development and IT departments for integration projects.

- Technical Support:

- Provide expert-level technical support to instructional designers, content developers, and end-users for all learning technology-related issues.

- New Technologies:

- Stay abreast of the latest trends and advancements in learning technologies, evaluating their potential application to improve our learning programs. Experiment with and pilot new tools and approaches.

- Program Management & Development (eLearning)

- Lead direct and dotted line reports, providing direction, coaching, and support for performance and professional development.

- Draft, regularly update, and edit learning content - review workshop presentations, eLearning content, handouts & supporting materials to develop a consistent voice across L&D content that is up to date.

- Set the strategy, framework, and roadmap for learning activities, and ensuring alignment with business objectives and priorities

- Optimize digital training strategies, including e-learning modules and interactive courses, ensuring engagement and knowledge retention.

- Collaborates on additional learning projects and performs other job-related duties as required.

- Operations/Vendor Management

- Collaborate external vendors for the selection, implementation, and support of learning technology solutions.

- Oversee collection of usage data across all learning platforms and provide related reports including learning progress, completion rates, and engagement metrics.

- Oversee multiple projects and partnerships, establishing governance processes to find synergies and opportunities for improvement.

- Administer budget allocations, including tracking expenses, managing vendor payments, and coordinating invoices.

Qualifications

QUALIFICATIONS/EDUCATION

- Bachelor's degree: In fields like instructional technology, information technology, computer science, or a closely related field.

- Master's degree: Often preferred or may be required for senior positions.

- Relevant experience: Minimum of five years’ experience in educational technology, with leadership/management and supervisory experience required.

- Proficiency with learning management systems (LMS): Administration, configuration, and troubleshooting.

- Understanding of learning technologies: Including web and media-based tools, authoring tools, emerging technologies (like AI applications for education), and digital platform management.

- Technical troubleshooting and support: Ability to diagnose and resolve technical issues related to learning technologies and provide support to faculty and staff.

- Data analysis and interpretation: Understanding of data analytics and the ability to use data to inform instructional decisions.

- Strategic planning and vision: Developing and implementing a strategic vision for technology integration in learning.

- Team leadership and development: Managing and mentoring a team of professionals in educational technology.

- Communication and collaboration: Effective communication with various stakeholders (faculty, administration, IT, vendors) and strong collaboration skills.

- Project management: Overseeing technology projects and initiatives, ensuring they are completed on time and within budget.

- Budget management: Developing and managing the technology budget.

- Change management: Leading and supporting the adoption of new technologies and learning methodologies.

- Problem-solving skills: Ability to address and resolve technical and educational challenges.

- Adaptability and continuous learning: Staying up to date with emerging technologies and best practices in the field.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Employee must be able to successfully handle the physical demands of this position, which include the following:

- Regular Hours of operation are M-F, 8 a.m.- 5 p.m.

- Primarily sedentary or working at a desk

- Occasionally lift and move 10 -25 pounds

- While performing duties of this job, the employee is regularly required to talk or hear

- Proficient literacy

- The employee frequently is required to stand, walk, or reach with hands and arms

AWP Safety is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Additional Information

- WHAT YOU WILL LOVE/PERKS

- 401(k) with company match

- Benefits eligible the 1st of the month following hire

- Career Growth

- Paid Time Off and Paid Holidays

- All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as legal and identity protection, accident, critical illness, and others

- Company paid $50,000 in basic life insurance

- Company paid long term disability (LTD)

- Health Savings and Flex Spending Accounts Available

- AWP named one of America’s Greatest Workplaces 2023 and 2025 for Diversity

Salary: $140,000 - $170,000 based on experience

- All your information will be kept confidential according to EEO guidelines.

- AWP Safety is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.