Learning Technologies Specialist 1

Description

Job Summary

The Learning Technology Specialist job family manages the company's learning platforms, by working cross-functionally with vendors and key stakeholders across the organization to ensure training modules, job support materials, and upskilling is provided to employees and contractors, while aligning to the company's missions. The roles leverage data and analytics to identify trends for continuous improvement and history for compliance needs. This job family also develops and maintains processes and guidelines to enable a successful learning ecosystem and improve user experience within the company's learning platforms.

Platform Management

- - Manages administrative and technical aspects of the LMS, LXP, and LCMS systems, including uploading content, creating courses & curricula, testing, assigning, maintaining, and reporting on learning content.

- Maintains data integrity for the learning technologies, such as course descriptions, course or class changes, training content, materials, user groups, etc.

- Collaboratively works with others in IT, system vendors, technical and operations training, NiSource leaders, etc. to proactively manage the learning systems to meet company compliance and planning needs.

- Works with the administrative end users, such as content owners, to train them on the learning technologies' foundational functionality and their responsibilities within the systems.

- Acts as the point of contact for administrative end users to troubleshoot authoring issues using critical thinking and testing as needed.

- Stays current on all learning technology and learning experience design evolution.

- Makes recommendations for future improvements to governance, content management, workflow processes, and user experience.

- Authors and maintains procedures and policies to ensure the security and consistent use of the learning technologies according to departmental directive.

- Acts as subject matter representative for partners on how to best utilize the learning technologies.

Content Management

- Partners closely with the team of content owners, stakeholders, and vendors to support the execution of annual mandatory education and just in time training requests.

- Implements learning elements such as campaigns, enrollments, and completions as well as manages content libraries, group permissions, taxonomy, reporting and dashboards.

- Uploads, publishes, tests, archives learning solutions, assigns training curricula, and adds and deletes resources as needed.

- Creates and manages overall course structures, curricula, templates, sets up programs, maintains learning plans, documents, and libraries in alignment with compliance and the organization’s needs.

- Manages ticket systems through triaging, prioritizing, troubleshooting, and resolving issues with end users.

Data Reporting/Analytics

- Manages the distribution and availability of existing reports and operational and business outcome metrics within learning technologies.

- Maintains confidential information as is appropriate when reporting learning histories and data metrics.

Qualifications

- Bachelor’s degree in Instructional Design, Organizational Learning, Information Design, Communications, or 2 years related field or platform management experience

- Excellent communication skills - oral and written - and the interpersonal skills needed quickly to establish relationships of trust and collaboration

- Excellent time-management and prioritization skills

- Ability to define problems, collect data, establish facts, and draw valid conclusions

- Ability to contribute and collaborate effectively as a member of a highly functioning and productive team

- Ability to establish and maintain effective relationships with internal and external stakeholders in a manner that consistently meets the organization's expectations for exemplary customer service

- Strong oral and written skills; ability to communicate technical and procedural concepts in laymen's terms

- Intermediate Microsoft Office skills

- Ability to work flexible schedule and travel (20-30%)

Preferred Qualifications

- Experience in the utility industry

- Workday Learning Certification

- Prior experience in a role supporting a learning technology implementation

- Experience with xAPI

- Proficient with Power BI or Tableau

Competencies

- Collaboration

- Continuous Learning

- Customer Orientation

- Leveraging Feedback

- Managing Work

- Technical/Professional Knowledge

- Valuing Differences

- Work Standards

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range*:

$60,200.00 - $84,300.00

- The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2025-08-08

Posting End Date (if applicable):

2025-08-23

Please note that the job posting will close on the day before the posting end date.

Summary

The Learning Technology Specialist job family manages the company’s learning platforms, by working cross-functionally with vendors and key stakeholders across the organization to ensure training modules, job support materials, and upskilling is provided to employees and contractors, while aligning to the company’s missions. The roles leverage data and analytics to identify trends for continuous improvement and history for compliance needs. This job family also develops and maintains processes and guidelines to enable a successful learning ecosystem and improve user experience within the company’s learning platforms.