Diversified Services Network, Inc. (DSN) is seeking a full-time Learning Consultant to join our team in Peoria, IL! We offer a HYBRID work model, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
JOB RESPONSIBILITIES:
•Lead the identification, design support, and optimization of learning solutions for digital job roles within our dealer network.
•Responsible for assessing role-specific learning needs, streamlining content, and ensuring the delivery of impactful, scalable training solutions which directly support operational performance and business outcomes.
•Work closely with SMEs, product teams, vendors, and enterprise partners to ensure timely, relevant, and high-quality learning experiences.
•Conduct thorough learning needs analysis to identify performance gaps.
•Translate findings into role-specific learning objectives that support business outcomes.
•Support the design and development of comprehensive curricula targeting specific roles and responsibilities.
•Coordinate input from cross-functional stakeholders to ensure training aligns with dealership priorities.
•Proactively identify and engage Subject Matter Experts to contribute to learning initiatives, ensuring content reflects current practices and expertise.
•Advocate for access to end users and frontline dealer employees to gather actionable feedback that informs learning design and continuous improvement.
•Build partnerships across departments to secure SME participation and facilitate direct learner input throughout the project lifecycle.
•Collaborate with Subject Matter Experts to ensure content accuracy and relevance.
•Work with external vendors and internal teams to develop and implement high-quality training programs.
•Apply adult learning theories and various instructional methods to enhance learner engagement.
•Align learning initiatives with business objectives and measure their impact on performance.
•Convert organizational strategies into practical and scalable training solutions.
•Plan and execute change management strategies for smooth adoption of new learning initiatives.
•Communicate effectively and coordinate projects for timely delivery.
•Conduct quarterly evaluations to keep learning aligned with changing technologies, tools, and goals.
•Eliminate overlapping training content, aligning materials to performance goals.
•Set and manage expectations regarding project scope, funding, and timelines.
•Ensure development timelines, modalities, and deliverables align with user needs and objectives.
•Collaborate on design approaches that support scalability, maintenance, and adoption.
•Evaluate and continuously improve learning effectiveness, adoption, and business impact.
•Leverage feedback, performance data, and field input to refine learning experiences.
•Recommend and test new methods to sustain long-term learning effectiveness.
EDUCATION & EXPERIENCE REQUIRED:
•Bachelor’s degree in Learning and Development, Instructional Design, Organizational Development, Business Administration, Management or related field with 5+ years’ experience.
REQUIRED SKILLS:
•Proficient in assessing training requirements and identifying performance gaps to tailor learning solutions.
•Skilled in designing and developing comprehensive curricula targeting specific roles and responsibilities within the organization.
•Ability to design visually engaging training assets. Understands layout, color theory, and visual hierarchy to support learner engagement.
•Expertise in collaborating with various stakeholders and managing relationships with Subject Matter Experts to ensure content accuracy and relevance.
•Effective in working with external vendors and internal teams to create and implement high-quality training programs.
•Knowledgeable in adult learning theories and various instructional methods to enhance learner engagement and retention.
•Ability to align learning initiatives with business objectives and measure the impact on organizational performance.
•Capable of converting organizational strategies into practical and scalable training solutions.
•Proficient in planning and executing change management strategies to ensure smooth adoption of new learning initiatives.
•Strong in communicating effectively, facilitating training sessions, and coordinating projects to ensure timely and successful delivery of learning programs.
•Experience managing timelines, inputs, and deliverables across cross-functional teams.
•Apply logic and sound judgment to connect learning needs with business priorities.
•Familiarity with platforms such as Workday Learning, or similar for course management, tracking and reporting.
•Experience with tools to create polished visual assets for training materials.
•Familiarity with SharePoint, Microsoft Teams, for document collaboration and version control.
•Comfortable using Excel, LMS reporting dashboards, or basic PowerBI/Tableau reports to track engagement and training effectiveness.
•Experience with AzureDevOps (AzDO) to manage project backlogs, sprints, tasks, and cross-function collaboration.
•Proven ability to assess learning needs, develop role-based curriculum, and deliver scalable, business-aligned learning solutions.
•Skilled in learning tools (LMS platforms).
•Strong understanding of adult learning principles, content optimization and agile or iterative development cycles.
•Experience in working in cross-functional, matrixed environments with subject matter experts (SMEs), product teams and enterprise partners.
SOFT SKILLS REQUIRED:
•Comfortable navigating ambiguity, shifting priorities, and evolving stakeholder expectations.
•Understand how learning solutions align with enterprise goals and dealer performance metrics.
•Build trust and alignment across digital products, vendors, dealers, and enterprise teams.
•Catch inconsistencies in content design, or messaging that could confuse learners.
•Communicate clearly and confidently both visually and verbally to diverse audiences.
•Ability to stay current with digital tools, learning trends, and feedback loops for ongoing improvement.
BENEFITS:
•Employee assistance program
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Job Type: Full-time
Pay: $34.00 - $36.20 per hour
Benefits:
Work Location: Hybrid remote in Peoria, IL 61602