Director IT Applications

The IT Director – Applications (Customer Systems) is accountable for application support and project delivery related to customer facing systems, as well as leadership of the technology team in the customer tower. This role provides strategic technology planning for customer systems aligned to achievement of business outcomes. Delivers software and systems design, development, implementation and support for NiSource, Columbia Gas, and NIPSCO businesses. Responsible for operational excellence across the customer technology team, including implementing ITIL best practices, driving measureable continuous improvement, monitoring performance, financial stewardship, and by ensuring adherence to key compliance and regulatory obligations. Develops key business partnerships and delivers value to our stakeholders by identifying and proactively offering innovative technical solutions in support of the achievement of business goals. Supports and helps to drive our agile transformation and other major transformations, as needed.

Ensures strong collaborative communication with IT teams, stakeholders, and vendors. Works collaboratively to drive quality implementations, system stability and security. Focuses on best practices and quality improvement for both projects and applications support. Maintains up-to-date knowledge of trends and advances in both customer related technology and the customer functional domain. Oversees the service providers and other vendors delivering services in the customer technology tower. Provides direction and management to direct reports and the customer technology team including matrixed reports, and adheres to administrative deadlines and processes. Fosters a culture of safety. Handles employee relations and staff development for direct reports. Develops goals and manages fiscal activities of the applications customer tower.

Required Qualifications For Position

Preferred Additional Qualifications For Position

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Authorized to work in the United States without requiring sponsorship.

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

$155,400.00 - $233,100.00

Posting Start Date:

2025-06-04