NEW BRAUNFELS UTILITIES

Director of System Operations

New Braunfels, TX

full_time

$145,300-$232,481

About This Job

Position Summary

The Director of System Operations is a senior leadership role responsible for the strategic oversight and day-to-day management of critical operational functions across our water, wastewater, and electric utility services. This position directs the 24/7 System Operations Control Center, Fleet and Facilities, and Emergency Management functions. The ideal candidate is an exceptional people leader, highly organized, and brings strong experience in emergency response, infrastructure operations, and managing large, diverse teams.

Essential Duties & Responsibilities

Strategic Work:

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Develop and lead the strategic vision for System Operations, ensuring alignment with the organization’s mission, regulatory obligations, and operational goals across water, wastewater, and electric utility functions.

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Establish annual and long-term goals for the Control Center, Fleet and Facilities, and Emergency Management departments, translating organizational priorities into actionable departmental plans.

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Use data and performance metrics to drive operational decisions, evaluate program effectiveness, and continuously improve service delivery and resource allocation.

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Oversee the development and implementation of key performance indicators (KPIs), benchmarks, and reporting frameworks to track progress toward departmental and enterprise objectives.

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Guide strategic planning and lifecycle management for all facilities and fleet assets, ensuring sustainability, fiscal responsibility, and operational readiness.

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Anticipate future operational challenges and needs, and proactively develop strategies, staffing models, and budget plans to address evolving service demands and emergency scenarios.

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Collaborate with executive leadership and cross-departmental peers to ensure integrated operations, consistent policy application, and effective risk management across all utility functions.

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Represent System Operations in strategic planning sessions, capital investment discussions, and emergency response coordination.

Management/Supervision Responsibilities:

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Provide leadership and direction to the 24/7 System Operations Control Center, ensuring reliable system monitoring, timely emergency crew dispatch, and effective incident response.

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Manage the Emergency Management team in executing training exercises, emergency preparedness drills, and EOC operations during activation.

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Directly oversee department managers and staff, fostering professional growth, operational excellence, and a culture of accountability and teamwork.

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Ensure compliance with safety regulations, operational standards, and emergency protocols across all areas of responsibility.

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Develop and manage departmental budgets, staffing plans, and performance metrics to ensure cost-effective and high-quality service delivery

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Lead, motivate and facilitate cross-functional teams to commit to, and deliver results.

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Monitor and evaluate the performance of direct reports and personnel to ensure that established NBU procedures and policies are enforced, achievements are recognized, performance standards are met, and professional growth opportunities are made available.

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Identify and obtain training opportunities for staff to create an engaged, knowledgeable workforce.

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Proactively develop relationships across the organization.

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Ensures management keeps employees informed of pertinent business communications through formal and informal modes of communication and in a timely manner.

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Encourages employees to recommend ideas for the improvement of processes and procedures that are consistent with the company Vision and Strategic Plan.

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Ability to create and present professional communications, whether verbal, visual or written, whether for internal or external use.

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Encourages a culture and learning environment that fosters opportunity for continuous growth and development of all employees.

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Keep direct reports informed of pertinent business communications through formal and informal modes of communication and in a timely manner.

Company Wide Responsibilities:

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Protect the health, safety and welfare of the public.

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Maintain and encourage a culture of safety by following safety guidelines and practices at all times and in all situations for self, co-workers, visitors and general public.

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All work will be performed in accordance with company policy, government laws and regulations as applicable to each division’s responsibility and in accordance with the company’s Strategic Plan.

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All written and oral communications regarding customers, business and employees will be held in strict confidence. Sensitive documents will be safeguarded at all times and in all locations.

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Demonstrate and promote a spirit of cooperation and team work including, from time to time, assisting with duties outside regular responsibilities.

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Prepare all business communications, whether verbal, visual or written, whether for internal or external use, in a professional in tone and content.

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Demonstrate and encourage others to recommend ideas for the improvement of processes and procedures that are consistent with the company Vision and Strategic Plan.

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Show mutual respect for others in all communications and interactions between and among employees, management, customers, vendors and other stakeholders.

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Encourage a culture and a learning environment that fosters opportunity for continuous growth and development of all employees.

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Promote and be a good steward of vehicles, tools, equipment, resources and other property utilized in performing services, to include taking responsibility for notification of any needed repairs to sustain safe working conditions or significant public concerns.

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Accept accountability for your decisions and actions at all times.

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Be responsible for adhering to the scheduled time of work and manage leave as to not interfere with tasks being completed including special projects and assignments with deadlines or, when applicable, negatively affect direct reports’ ability to do their jobs.

General Responsibilities:

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Treat everyone with respect, dignity, and fairness and promote equal participation irrespective of personal identity.

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Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines

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Adhere to NBU safety guidelines and practices at all times and in all situations

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Maintain a clean and safe work area, office, field site and vehicle as applicable

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Develop and maintain effective customer service skills for communications with co-workers, customers and the public in general

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Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents

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Adhere to NBU’s policies and procedures

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Exemplify NBU’s Core Values of Safety, Team, Integrity, Culture and Stewardship.

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Participate in and supports initiatives to reach annual NBU Performance Measures

Formal Education and Work Experience Requirements

Degree/Diploma Obtained: Bachelors

Work Experience Time Frame: Five Years or More Field of Study: Emergency Mgmt, Public Admin[MS1]

Other: Click or tap here to enter text.

Certification and Licensures Requirements

Certifications such as Certified Emergency Manager (CEM), PMP, or related technical credentials.Click or tap here to enter text.

Other Minimum Qualifications

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Team centric leader that leads with empathy and respect.

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Strong people skills, with ability to draw confidence, sell processes, and maintain customer satisfaction.

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Exceptional understanding of project execution, team, and time management with proven success.

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Independent critical thinking and creative problem-solving skills.

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Highly organized and detail-oriented, with the ability to keep multiple projects and client engagements active at once.

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Comfort with ambiguity and ability to navigate uncertainty.

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Proven team player with the ability to build and maintain internal and external relationships.

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Strong written and verbal communication skills, excellent business, and technical writing.

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Ability to work independently with minimal supervision.

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Strong time management skills.

Or other related fields. This box gets weird on me when I try to type all of that out

Similar Jobs

Director of System Operations

About This Job

Position Summary

Essential Duties & Responsibilities

Strategic Work:

Management/Supervision Responsibilities:

Company Wide Responsibilities:

General Responsibilities:

Formal Education and Work Experience Requirements

Degree/Diploma Obtained: Bachelors

Certification and Licensures Requirements

Other Minimum Qualifications

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