Digital Workplace Platforms Manager (Manager IT support)

Job Summary

The Digital Workplace Platform Manager oversees a team dedicated to designing, implementing and managing technology solutions that enable the Southern Company workforce to be productive from any location, whether urban centers or remote areas. Utilizing virtualization and mobile device management platforms, this team ensures seamless access to essential data and applications, empowering employees to effectively serve our customers across the entire Southern Company footprint.

Job Requirements

B.S. degree in Computer Science, Computer Engineering, or another related field, is preferred.

Extensive knowledge of end-user technology related disciplines, with a strong focus on virtualization and mobile technologies and supporting infrastructure. This primarily includes Citrix Virtual Apps and Desktops, Windows 365, Workspace ONE, Apple and Android devices along with the underlying infrastructure, processes, and techniques currently considered industry best practices. The candidate must be knowledgeable on current and emerging relevant industry related products and trends.

The ideal candidate is an experienced manager with a background in managing technology teams. Demonstrated experience managing operations including new technology deployments, infrastructure advances, and communicating changes to enterprise users.

A positive attitude is crucial. The candidate must prioritize quality and the technology experience of business partners. The Digital Workplace Platform Manager should challenge current practices to improve operations and service delivery, promoting change within their team and across technological fields.

Strong business acumen is crucial. The role involves offering technology solutions that deliver business value. The Digital Workplace Platforms Manager needs to stay updated on trends in virtualization and mobile technologies and understand their benefits for the business.

Excellent vendor / supplier management skills. The candidate needs to be able to work closely with our vendor partners to understand emerging trends, improve our service offerings and hold them accountable for the service level quality to which they contractually committed. The candidate should be able to interface with technology vendors to define roadmaps, escalate issues, and solve complex problems.

Experience creating technology budgets, fiscal management, and how to appropriately estimate costs and plan for ongoing technology projects and maintenance. Must understand basic budgetary principles and techniques, being able to distinguish, plan, and oversee capital and expense budgets.

Excellent analytical, problem solving, planning, and project management skills.

Ability to prioritize and deal with multiple priorities for multiple people

Proven track record of achieving results individually and working with and through others. Demonstrated ability to mentor and coach junior individuals to improve delivery skills and value delivery.

Must be a proven change leader, committed to driving cultural and behavioral improvements for technology use across Southern Company.

Strong people skills that have resulted in successful working relationships with customers, peers, and internal and external business partners.

Demonstrated leadership skills, demonstrated ability to build results-oriented team

Excellent communicator, both written and verbal, with the ability to create and deliver high-quality presentations.

Demonstrated critical, independent thinking; demonstrated ability to conceive and present creative solutions.

Flexible, can work under stress with changing direction and with minimal supervision.

Self-motivated, takes initiative, is proactive, and habitually removes obstacles for success.

Major Job Responsibilities

The Digital Workplace Platforms Manager leads teams responsible for architecting, engineering, and managing end-user virtualization and mobility solutions at Southern Company. Core technologies include Citrix Virtual Apps and Desktops, Windows 365, Workspace ONE, Apple and Android devices, and support for VPN services. This team handles product selection, solution design, security, patching, support and functional oversight.

The Digital Workplace Platforms Manager is expected to be strategic with virtualization and mobile computing technologies. They should create a long-term vision, strategies to support it, and tactical steps to achieve it over multiple years. They must work closely with business partners to understand requirements, determine solutions and measure success based on the business value achieved.

The Digital Workplace Platforms Manager evaluates market trends, assesses value, and creates business cases for new functionalities. Upon approval, they oversee implementation, ensuring smooth integration and confirmed value for business partners.

The Digital Workplace Platforms Manager will oversee technical support, ensuring effective issue resolution and automation to reduce manpower requirements and drive consistency. They will update workflows and processes for maximum efficiency, review support metrics to identify and resolve systemic issues and use data proactively to enhance technology value.

The Digital Workplace Platforms Manager will attract, develop, retain, and manage a geographically diverse team of technical staff including full-time employees and contractors. This role involves overseeing additional contract support for project activities, handling hiring, performance management, terminations, and providing daily work direction, feedback and coaching direct reports.

The Digital Workplace Platforms Manager will be responsible for budgetary oversight of the virtualization, mobile device management platform and team budget.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 12353

Job Category: Information Technology

Company: Southern Company Services