Desktop Support Technician

What You Can Expect

As a Desktop Support Technician, you will be the first line of technical support for end-users, addressing hardware, software, and network issues for 300 local and remote users. Your day will start with responding to support requests, troubleshooting and resolving issues with Windows and macOS operating systems, Microsoft 365 applications, and other software. You will assist with the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals. Regular maintenance and updates on desktop systems will be part of your routine to ensure optimal performance and security. You will also deploy new hardware and software, including imaging and configuring new devices. Collaboration with the Workplace Technology Manager and other IT team members will be essential to identify and implement improvements to the IT infrastructure. Your role will involve participating in team meetings and contributing to the development of IT policies and procedures.

This position will sit in Pasadena, CA and report to the Workplace Technology Manager.

Qualifications Additional Details

Compensation Salary Range:

$ 61,400.00 - $94,070.00 USD annually

This represents the average expected pay range for a qualified candidate.

OPTERRA complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for an incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At OPTERRA, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more .