Desktop Support Technician (On-Site)

Position Title: Desktop Support Technician (On-Site)

Location: 3701 Holmes Road, Houston, TX 77051

Department: IT

Reports To: IT Manager

Job Summary:

Piping Technology & Products, Inc. seeks a motivated and reliable individual to join our IT team as an Desktop Support Technician. This position is 100% on-site from 8AM - 5PM Monday – Friday & Saturdays from 8AM – 12PM at 3701 Holmes Road, Houston, TX 77051. Candidates should ensure they are within a commutable distance to our facility before applying. This is an ideal opportunity for an eager candidate to start a career in IT. We need a quick learner who is passionate about helping others with technology. Must possess a strong will to learn and work on-site with our team.

Key Responsibilities:

·         Provide technical support for desktops, laptops, printers, and mobile devices

· Troubleshoot hardware and software issues for end users, including printer connectivity, driver issues, and print queue errors

·         Set up and configure new user workstations

·         Install and update software applications and operating systems

·         Support and maintain network and local printers, including replacing printer toners as needed and performing basic maintenance

·         Maintain accurate records of support requests and resolutions

·         Assist with basic network and connectivity issues

·         Support the team with inventory management and IT asset tracking

·         Maintain a clean, organized, and secure workstation environment

Requirements

·  High school diploma or equivalent

·  Strong interest in computers, technology, and problem-solving

·  Willingness to learn new tools, systems, and processes

·  Excellent communication and customer service skills

·  Ability to work on-site in Houston, TX 77051, Monday through Friday and half-day Saturdays

·  Basic familiarity with Windows OS and Microsoft Office applications

·  Basic knowledge of printer setup, maintenance, and troubleshooting

·  Physically able to lift and move equipment (up to ~40 lbs)

Preferred But Not Required:

·  Experience with help desk software or ticketing systems

·  Basic understanding of networking concepts (IP, LAN/WAN, Wi-Fi)

·  Familiarity with common printer brands (HP, Brother, Canon, etc.)

·  CompTIA A+ Certification

Benefits

Why Join Us?

We offer a dynamic work environment, competitive compensation, and opportunities for professional growth. We encourage you to apply if you thrive in a fast-paced environment where you can learn and grow.