Desktop Support Technician - II (Need locals to Washington, DC )

Job Title/Role : IT Deskside Support Technician Locations: Washington, DC Duration: 6+ Months Contract

Need Public Trust to start

The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.

The types of work a candidate for these positions should expect to perform include but aren’t limited to the following:

- Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base

- Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail

- Installation of specialty software which is not already packaged in SCCM

- Removal of devices from the network as directed by Security

- Assess issues and diagnose problems with printers

Required Education & Experience:

- High School diploma with 5+ years of prior relevant experience

- Customer service-focused attitude

- Current Secret clearance

- Ability to maintain a Secret clearance

- Past experience providing IT (Tier II) support in a Windows office environment

- Excellent written and verbal communication skills

- Use of an ITSM ticketing system

Job Type: Full-time

Pay: $45.00 - $50.00 per hour

Experience:

- Desktop support: 5 years (Required)

- IT service management: 1 year (Required)

- Windows office environment: 1 year (Required)

Security clearance:

- Confidential (Preferred)

Work Location: In person