Job Title/Role : IT Deskside Support Technician Locations: Washington, DC Duration: 6+ Months Contract
The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
The types of work a candidate for these positions should expect to perform include but aren’t limited to the following:
- Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
- Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
- Installation of specialty software which is not already packaged in SCCM
- Removal of devices from the network as directed by Security
- Assess issues and diagnose problems with printers
- Install printer toner- High School diploma with 5+ years of prior relevant experience
- Customer service-focused attitude
- Current Secret clearance
- Ability to maintain a Secret clearance
- Past experience providing IT (Tier II) support in a Windows office environment
- Excellent written and verbal communication skills
- Use of an ITSM ticketing system
- Desktop support: 5 years (Required)
- IT service management: 1 year (Required)
- Windows office environment: 1 year (Required)