Delivery Driver

# JOB OVERVIEW

The delivery driver will work with other members of the distribution team to increase company profitability and customer satisfaction by delivering complete, accurate and on-time deliveries to the company’s customers. The driver will represent the company in a highly professional, safe, and cost-effective manner that complies with DOT and other applicable regulations

- Prepare truck for operation by assisting in and overseeing the loading of trucks, securing of items and verifying the accuracy of shipping papers

- Inspect truck tires, lights, brakes, fluids, etc. to ensure safe and cost-effective performance with preventive maintenance in mind

- Deliver orders via the most effective route to ensure complete orders are delivered according to established time frames and customers’ needs

- Maintain communication with company during deliveries to ensure any updated instructions are received

- Document delivery, accuracy and receipt of orders by the customer according to company directives and report any discrepancies to company

- Increase customer satisfaction by collecting information, feedback on service and resolving complaints per company policy; communicate information back to company

- Maintain and monitor truck maintenance and driving record requirements, and maintain required documents for safety, security and quality processes

- Update job knowledge as needed

- Safely operate forklifts and other warehouse equipment as required

- Maintain a safe driving record free of violations

- Perform occasional warehouse and counter duties

- Maintain proficiency in computerized systems and other technologies as required

- Follow company policies and procedures

- Perform any other duties as assigned by the Warehouse Supervisor

QUALIFICATIONS AND REQUIREMENTS

- High school diploma/GED preferred

- Minimum 2 years in similar position expected

- Minimum 2 years in progressive position preferred

- Delivers superior customer service

- Able to read a map, operate GPS system and accurately plan a route

- Professional demeanor

- Able to handle difficult customers with diplomacy and tact

- Capable of following written instructions and documented procedures

- Recognizes and understands product numbers and alpha/numeric codes

- Working knowledge of Department of Transportation (DOT) rules and regulations

- Effective listening, verbal and written communication skills

- Operates forklifts in compliance with Occupational Safety & Health Administration (OSHA) requirements

- Lift/carry/maneuver heavy material or equipment (up to 45 lbs)

- Maintain valid driver’s license and clean driving record

- TWIC card preferred

# PHYSICAL ENVIRONMENT AND REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are regularly required to: Use hands to handle and/or feel, reach with hands and arms and talk or hear,

To frequently stand, walk and stoop, kneel, crouch or crawl. To occasionally sit and climb or balance, Lift and/or move items ranging from ten pounds, up to, and occasionally more than one hundred pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Exposure to fumes or airborne particles is common. Exposure to outdoor elements such as heat, cold and rain is common. Employee is frequently required to sit, talk and hear. Employee is constantly required to use hands and fingers to feel, handle and/or operate objects, tools or controls, and reach with hands.

Employee must occasionally lift and/or move up to 55 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

The performance of this position requires the majority of time to be spent within the operations areas where certain areas require the use of personal protective equipment such as safety glasses with side shields, steel-toed shoes/boots and mandatory hearing protection.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.